Key performance indicators report — October 2026 (latest)
Key performance indicators reportInternal
Riyadh Chamber of Commerce & Industry · October 2026 (latest)
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Key performance indicators report — October 2026 (latest)
Riyadh Chamber of Commerce & Industry
- Period
- October 2026 (latest)
- Generated
- 4 October 202623 Rabiʻ II 1448 AH
- Submitted to
- The Secretary-General and the Executive Committee
- Owner
- Tariq S. Al-Yami
Prepared by the Enterprise PMO — automatically, on Munjaz
Executive summary
Written by Copilot from system data — review before sending
14 KPIs of 30 reached the «October 2026 (latest)» target and 16 are below it. Furthest from target: «Business challenges resolved through the Challenges Centre» at 78.1%.
The most improved KPI since January is «Chamber systems hosted in the cloud». Readings come from their approved sources as of the last measurement cycle.
Key figures
- KPIs at target
- 14 / 30
- KPIs below target
- 16
- Strategy achievement
- 94.2%
- Objectives on track
- 3
Key performance indicators
- On track
- At risk
- Off track
| Category | On track | At risk | Off track | Total |
|---|---|---|---|---|
| A Voice for Business | 2 | 3 | 1 | 6 |
| A Partner in Growth | 4 | 4 | 2 | 10 |
| Driving Thought Leadership | 2 | 2 | 0 | 4 |
| Improving the Organisation | 6 | 3 | 1 | 10 |
Key performance indicators
| KPI | Reading | Target | Achievement | Status |
|---|---|---|---|---|
| K-1.1.1 Recommendations raised to government bodies (cumulative) | 610 | 750 | 81% | At risk |
| K-1.1.2 Recommendations adopted by government bodies | 31 | 32 | 97% | At risk |
| K-1.2.1 Business challenges resolved through the Challenges Centre | 41 | 52.5 | 78% | Off track |
| K-1.2.2 Sectoral committee members’ meeting attendance | 77 | 78.3 | 98% | On track |
| K-1.3.1 Average reply time to member enquiries on digital channels | 9.5 | 9.3 | 98% | At risk |
| K-1.3.2 Positive sentiment about the chamber in media and social channels | 86 | 87 | 99% | On track |
| K-2.1.1 Member satisfaction with digital services | 74 | 82.2 | 90% | Off track |
| K-2.1.2 Chamber services fully available online | 69 | 75.8 | 91% | At risk |
| K-2.1.3 Membership and renewal requests completed with no visit | 58 | 56.7 | 102% | On track |
| K-2.2.1 Transactions completed at the Premium Members Centre per month | 4.1 | 4.3 | 96% | At risk |
| K-2.2.2 Member satisfaction with service at headquarters and the branches | 71 | 70.7 | 101% | On track |
| K-2.3.1 Headquarters and branch projects delivered to plan | 73 | 81.2 | 90% | Off track |
| K-2.3.2 Committee and training halls fitted out this year (cumulative) | 48 | 50 | 96% | At risk |
| K-2.3.3 Members within 30 minutes of a branch or service point | 76.4 | 76.8 | 99% | On track |
| K-2.4.1 Trainees on the training centre’s programmes (cumulative) | 1,810 | 2,000 | 91% | At risk |
Continued on the next page
Key performance indicators
| KPI | Reading | Target | Achievement | Status |
|---|---|---|---|---|
| K-2.4.2 Start-ups served by the Entrepreneurship Fast Track (cumulative) | 185 | 166.7 | 111% | On track |
| K-3.1.1 Economic studies and reports published (cumulative) | 8 | 10 | 80% | At risk |
| K-3.1.2 Monthly visits to the Business Observatory portal | 14.1 | 13.2 | 107% | On track |
| K-3.2.1 Attendee satisfaction with forums and events | 84 | 86 | 98% | At risk |
| K-3.2.2 International MoUs and cooperation agreements signed through delegations | 4 | 5 | 80% | On track |
| K-4.1.1 Approved budget executed | 77 | 79.2 | 97% | On track |
| K-4.1.2 Savings from spend rationalisation | 3.1 | 3.5 | 86% | At risk |
| K-4.1.3 Non-membership revenue from services, programmes and events (cumulative) | 52.4 | 53.3 | 98% | On track |
| K-4.2.1 Projects compliant with the delivery methodology | 84 | 85.2 | 99% | On track |
| K-4.2.2 PMO maturity index | 3.2 | 3.3 | 97% | At risk |
| K-4.2.3 Project data completeness & quality | 83 | 90.8 | 91% | Off track |
| K-4.2.4 Chamber systems hosted in the cloud | 47 | 45 | 104% | On track |
| K-4.2.5 Compliance with NCA Essential Cybersecurity Controls | 91 | 92.2 | 99% | On track |
| K-4.3.1 Staff who completed specialist development tracks | 23 | 22.8 | 101% | On track |
| K-4.3.2 Employee engagement index | 71 | 73.5 | 97% | At risk |
Key performance indicators — Owner
| KPI | Frequency | Year target | Owner |
|---|---|---|---|
| K-1.1.1 | Quarterly | 900 | Hala F. Al-Angari |
| K-1.1.2 | Quarterly | 35 | Eng. Ziyad A. Al-Dakheel |
| K-1.2.1 | Monthly | 60 | Hala F. Al-Angari |
| K-1.2.2 | Quarterly | 80 | Hala F. Al-Angari |
| K-1.3.1 | Monthly | 7 | Nawaf S. Al-Ajmi |
| K-1.3.2 | Monthly | 90 | Nawaf S. Al-Ajmi |
| K-2.1.1 | Monthly | 85 | Eng. Reem K. Al-Dosari |
| K-2.1.2 | Monthly | 80 | Faisal A. Al-Shehri |
| K-2.1.3 | Monthly | 60 | Badr N. Al-Haqbani |
| K-2.2.1 | Quarterly | 4.5 | Badr N. Al-Haqbani |
| K-2.2.2 | Quarterly | 72 | Badr N. Al-Haqbani |
| K-2.3.1 | Monthly | 85 | Eng. Bandar M. Al-Shammari |
| K-2.3.2 | Monthly | 60 | Eng. Ahmed Y. Asiri |
| K-2.3.3 | Quarterly | 78 | Eng. Sami A. Al-Fraih |
| K-2.4.1 | Monthly | 2,400 | Eng. Shahad M. Al-Malki |
| K-2.4.2 | Monthly | 200 | Ghada A. Al-Shahrani |
| K-3.1.1 | Monthly | 12 | Eng. Ziyad A. Al-Dakheel |
| K-3.1.2 | Monthly | 15 | Rahaf I. Al-Nefaie |
Continued on the next page
Key performance indicators — Owner
| KPI | Frequency | Year target | Owner |
|---|---|---|---|
| K-3.2.1 | Monthly | 88 | Yousef A. Al-Omari |
| K-3.2.2 | Quarterly | 6 | Yousef A. Al-Omari |
| K-4.1.1 | Monthly | 95 | Munirah A. Al-Khalidi |
| K-4.1.2 | Monthly | 4.3 | Munirah A. Al-Khalidi |
| K-4.1.3 | Monthly | 64 | Haifa S. Al-Ruwaili |
| K-4.2.1 | Monthly | 90 | Dr. Noura M. Al-Otaibi |
| K-4.2.2 | Annual | 3.5 | Dr. Noura M. Al-Otaibi |
| K-4.2.3 | Monthly | 95 | Tariq S. Al-Yami |
| K-4.2.4 | Monthly | 50 | Eng. Omar H. Bawazir |
| K-4.2.5 | Quarterly | 95 | Eng. Yasser M. Al-Zahrani |
| K-4.3.1 | Quarterly | 25 | Abdulmajeed R. Al-Dosari |
| K-4.3.2 | Annual | 75 | Abdulmajeed R. Al-Dosari |