BEN-030·Institutional Performance Measurement & Power BI Dashboards
Dr. Amal F. Al-SudairiDr. Amal F. Al-SudairiDirector General, Strategy & the PMOP-015·a.alsudairi@chamber.sa
0→240 hours / month
90%54
2027-01
2027-07
2028-07
At risk
In 65 days2027-01-01·23 Rajab 1448 AH
Satisfaction of entrepreneurs on the Fast Track
BEN-031·Entrepreneurship Fast Track Platform
Ghada A. Al-ShahraniGhada A. Al-ShahraniDirector, Entrepreneurship & Young BusinesspeopleP-029·g.alshahrani@chamber.sa
66%→75%
125%68.5%
85%69.4%
2027-01
2028-01
At risk
In 79 days2027-01-15·7 Shaʻban 1448 AH
Electricity bill savings
BEN-013·Solar Power for the Chamber’s Buildings & Branches
Haifa S. Al-RuwailiHaifa S. Al-RuwailiSenior Financial AnalystP-037·h.alruwaili@chamber.sa
0→465 SAR thousand
109%60
104%130
2027-04
2028-04
On track
In 180 days2027-04-26·19 Dhuʻl-Qiʻdah 1448 AH
Lower mean time to detect incidents
BEN-014·Chamber Cybersecurity Programme
Eng. Yasser M. Al-ZahraniEng. Yasser M. Al-ZahraniDirector, CybersecurityP-026·y.alzahrani@chamber.sa
72→4 hours
108%20
98%9
2027-04
2028-04
On track
In 163 days2027-04-09·2 Dhuʻl-Qiʻdah 1448 AH
VIP member satisfaction with the Premium Members Centre’s temporary lounges
BEN-024·New Premium Members Centre & VIP Lounges
Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046·b.alhaqbani@chamber.sa
64%→78%
125%69%
100%71%
2027-03
2028-03
On track
In 124 days2027-03-01·22 Ramadan 1448 AH
Emissions avoided after the HVAC and lighting rehab at the Shaqra branch
BEN-032·Shaqra Branch Rehabilitation
Eng. Mishari K. Al-OtaibiEng. Mishari K. Al-OtaibiDirector, Sustainability & Social ResponsibilityP-028·m.alotaibi@chamber.sa
0→150,000 kg CO₂
118%23,500
105%47,200
2027-02
2028-02
On track
In 96 days2027-02-01·24 Shaʻban 1448 AH
Staff hours saved by HR automation
BEN-003·HR Self-Service
Abdulmajeed R. Al-DosariAbdulmajeed R. Al-DosariDirector General, Human ResourcesP-019·am.aldosari@chamber.sa
0→3,200 hours / month
115%1,380
109%2,610
108%3,450
2027-09
Ahead of plan
In 337 days2027-09-30·29 Rabiʻ II 1449 AH
Paper and printing savings
BEN-004·HR Self-Service
Munirah A. Al-KhalidiMunirah A. Al-KhalidiDirector General, Finance & ProcurementP-018·m.alkhalidi@chamber.sa
0→60 SAR thousand
117%17.5
117%35
117%70
2027-09
Ahead of plan
In 337 days2027-09-30·29 Rabiʻ II 1449 AH
Enterprise risks with a response and continuity plan
BEN-005·Enterprise Risk & Business Continuity Framework
Tariq S. Al-YamiTariq S. Al-YamiHead, Institutional Performance & QualityP-040·t.alyami@chamber.sa
35%→90%
172%78%
2027-01
2027-07
2028-07
Ahead of plan
In 78 days2027-01-14·6 Shaʻban 1448 AH
Solar energy generated
BEN-012·Solar Power for the Chamber’s Buildings & Branches
Eng. Mishari K. Al-OtaibiEng. Mishari K. Al-OtaibiDirector, Sustainability & Social ResponsibilityP-028·m.alotaibi@chamber.sa
0→31,000 MWh / year
108%4,300
109%9,800
2027-04
2028-04
Ahead of plan
In 180 days2027-04-26·19 Dhuʻl-Qiʻdah 1448 AH
Share of member services completed in the chamber app
BEN-025·Riyadh Chamber Mobile App — New Release
Faisal A. Al-ShehriFaisal A. Al-ShehriDirector General, Digital Services & Portfolio Manager, Digital Services & Member ExperienceP-003·f.alshehri@chamber.sa
0%→35%
121%14.5%
2026-12
2027-06
2028-06
Ahead of plan
In 48 days2026-12-15·6 Rajab 1448 AH
Settlement and arbitration requests completed online
Yousef A. Al-OmariYousef A. Al-OmariExecutive Director, Events & Trade DelegationsP-016·y.alomari@chamber.sa
0→900 requests
2026-12
2027-03
2027-09
2028-09
Awaiting first reading
In 34 days2026-12-01·21 Jumada II 1448 AH
Branch capacity after rehabilitation
BEN-006·Business Centre (Exit 6) Branch Rehabilitation
Eng. Waleed O. Al-JuhaniEng. Waleed O. Al-JuhaniDirector, Facilities Operations & MaintenanceP-021·w.aljuhani@chamber.sa
0→4,800 visitors / year
2027-02
2027-05
2027-11
2028-11
Before go-live
In 110 days2027-02-15·8 Ramadan 1448 AH
Higher member satisfaction with digital services
BEN-008·My Business Portal 2.0 — the Unified Member Journey
Faisal A. Al-ShehriFaisal A. Al-ShehriDirector General, Digital Services & Portfolio Manager, Digital Services & Member ExperienceP-003·f.alshehri@chamber.sa
68%→88%
2027-08
2027-11
2028-05
2029-05
Before go-live
In 288 days2027-08-12·10 Rabiʻ I 1449 AH
Lower cost per e-service transaction
BEN-009·My Business Portal 2.0 — the Unified Member Journey
Faisal A. Al-ShehriFaisal A. Al-ShehriDirector General, Digital Services & Portfolio Manager, Digital Services & Member ExperienceP-003·f.alshehri@chamber.sa
46→18 SAR / transaction
2027-08
2027-11
2028-05
2029-05
Before go-live
In 288 days2027-08-12·10 Rabiʻ I 1449 AH
Shorter time to issue or renew a membership
BEN-010·My Business Portal 2.0 — the Unified Member Journey
Eng. Reem K. Al-DosariEng. Reem K. Al-DosariHead of the My Business Portal & Programme Manager, Digital Member JourneyP-004·r.aldosari@chamber.sa
21→5 days
2027-08
2027-11
2028-05
2029-05
Before go-live
In 288 days2027-08-12·10 Rabiʻ I 1449 AH
Committee meeting hours accommodated per year
BEN-015·Converting the Current Headquarters into a Member Services Centre & Committee Rooms
Eng. Mishari K. Al-OtaibiEng. Mishari K. Al-OtaibiDirector, Sustainability & Social ResponsibilityP-028·m.alotaibi@chamber.sa
0→43,800 hours / year
2027-09
2027-12
2028-06
2029-06
Before go-live
In 337 days2027-09-30·29 Rabiʻ II 1449 AH
Less staff travel between the chamber’s current HQ and its leased Riyadh offices
BEN-016·The Chamber’s New Headquarters Building
Eng. Bandar M. Al-ShammariEng. Bandar M. Al-ShammariDirector General, Facilities & General ServicesP-013·b.alshammari@chamber.sa
55→32 minutes
2027-12
2028-03
2028-09
2029-09
Before go-live
In 428 days2027-12-30·2 Shaʻban 1449 AH
1–25 of 32Rows per page
Post-implementation reviews
After closure: did the project reach its goal, keep its budget, realise its benefits? What did it learn, what should improve?
PRJ-2026-031
Certificate of Origin & e-Attestation Automation
Closed on 2025-09-28·6 Rabiʻ II 1447 AH
84%
Review score
84
of 100
Did it reach its goal?Yes · 9/9
Yes. Certificate of origin and e-attestation went live with nine services; over 41K certificates of origin issued through them in year one.
Did it keep its budget?Yes · −2.9%
Delivered for SAR 398K against 410K, 20 days after baseline.
Were the benefits realised?Partly · 82%
82% realised: satisfaction 82% vs 85% target, 18 minutes to issue a certificate vs 15.
What did we learn?Yes · 3
Three lessons: Nafath environments, payments tied to acceptance, the vendor team.
What should improve?Partly · 2
An SMS alert before membership expiry, and linking each certificate to the business file in the My Business portal.
PRJ-2026-032
HR Self-Service
Closed on 2025-09-30·8 Rabiʻ II 1447 AH
91%
Review score
91
of 100
Did it reach its goal?Yes · 14/14
Yes. 14 employee self-services automated; paper forms retired.
Did it keep its budget?Yes · −4.4%
Delivered for SAR 545K against 570K, on time.
Were the benefits realised?Yes · 108%
Hours saved beat the target by 8%; paper savings by 17%.
What did we learn?Yes · 2
Two lessons: department champions in design, and migrating historic data.
What should improve?Partly · 3
Link leave to the corporate calendar, a mobile app and manager reports; two in progress.
PRJ-2026-030
Enterprise Risk & Business Continuity Framework
Closing
Not scheduled
Did it reach its goal?Yes · 100%
Every deliverable done; the board approved the risk appetite.
Did it keep its budget?Yes · −3.9%
SAR 173K against 180K, on time.
Were the benefits realised?Partly · 78%
78% of risks have a response plan vs 90% targeted at 12 months.
What did we learn?Yes · 1
One lesson published; a second proposed on linking the register to Munjaz.
What should improve?Partly · —
To complete in the post-closure review session.
Activity
What you and your colleagues recorded on benefits in this session.