Did it reach its goal?
Yes9/9
Yes. Certificate of origin and e-attestation went live with nine services; over 41K certificates of origin issued through them in year one.
PRJ-2026-031On track5ClosureScrumCompleted
Certificate of Origin & e-Attestation Automation
Add to watchlistCompleted: certificates of origin, document attestation and verification fully online.
Project managerKarim HaddadProject sponsorEng. Majed S. Al-RasheedProgrammeDigital Member Journey Programme
Budget (BAC)
SAR 410K
Actual cost
SAR 398K
97% of budget
Progress
100%Awaiting acceptance 0%
Estimate at completion
SAR 398K
SPI · CPI
1.00Schedule performance index · 1.001.03Cost performance index · 1.03
Forecast finish
2025-07-20
20 days behind baseline
ClosureStage 5 of 5
- Pre-start · CompletePre-start · Complete
- Gate into «Initiation»DecisionGoDate7 February 2024Initiation · CompleteInitiation · Complete
- Gate into «Planning»DecisionGoDate7 April 2024Planning · CompletePlanning · Complete
- Gate into «Execution»DecisionGoDate18 June 2024Execution · CompleteExecution · Complete
- Gate into «Closure»DecisionGoDate25 May 2025Closure · Current stageClosure · Current stage
Closed project
Project closed on 2025-09-28
All seven closure items are done, the post-implementation review was held, and the benefits passed to their owner to measure.
7/7
Closure checklist
Seven mandatory items before any project closes.
- 1
Deliverables acceptedDone
Final acceptance of 9 deliverables, no open findings
Faisal A. Al-ShehriDone 2025-07-20
- 2
Financial closureDone
Actual SAR 398K of 410K — SAR 12K returned to budget
Khalid N. Al-MutairiDone 2025-09-10
- 3
Contract closureDone
Contract RC/2024/009 closed, retention released
Khalid N. Al-MutairiDone 2025-09-14Evidence
- 4
Documents archivedDone
64 documents archived with their classification
Karim HaddadDone 2025-09-18Evidence
- 5
Lessons learnedDone
3 lessons published, cited 13 times since
Karim HaddadDone 2025-08-30Evidence
- 6
Benefits owner assignedDone
Eng. Reem Al-Dosari owns two benefits with a 24-month plan
Eng. Reem K. Al-DosariDone 2025-09-21
- 7
Final report approvedDone
Final report approved by the sponsor and the PMO
Karim HaddadDone 2025-09-28
Post-implementation review
Did it reach its goal? Did it stay on budget? Were the benefits realised? What did we learn and improve?
Held on 2025-10-22Review score 84/100· Facilitated by Dr. Noura M. Al-Otaibi
Did it stay on budget?
Yes−2.9%
Delivered for SAR 398K against 410K, 20 days after baseline.
Were the benefits realised?
Partly82%
82% realised: satisfaction 82% vs 85% target, 18 minutes to issue a certificate vs 15.
What did we learn?
Yes3
Three lessons: Nafath environments, payments tied to acceptance, the vendor team.
What should improve?
Partly2
An SMS alert before membership expiry, and linking each certificate to the business file in the My Business portal.
Lessons learned
2 lessons — offered automatically to similar projects when they are created.
Book Nafath test environments three months before build
- Context
- The electronic certificate of origin needed Nafath single sign-on for the business and its signatory.
- What happened
- The test environment arrived seven weeks late because it was requested after build started.
- Impact
- Launch slipped five weeks; SAR 17K extra vendor time.
- Recommendation
- Request the environment when the charter is approved and make it a planning-gate item.
Karim Haddad · 2025-08-20
Tie payments to accepted deliverables, not elapsed time
- Context
- The certificate-of-origin & e-attestation build contract.
- What happened
- A 20% payment was released before the stage passed acceptance.
- Impact
- Hard to hold the vendor to 37 open defects.
- Recommendation
- A payment schedule tied to deliverable acceptance in every digital contract.
Khalid N. Al-Mutairi · 2025-08-30
Benefits handover
Each benefit moves from the project manager to an owner who measures it after closure.
- Shorter time to issue a certificate of origin
baseline 42 · now 18 · target 15 minutes
89% of target realisedHanded to Eng. Reem K. Al-Dosari - Higher member satisfaction with e-attestation
baseline 64 · now 82 · target 85 %
86% of target realisedHanded to Eng. Reem K. Al-Dosari