Riyadh Chamber Strategy 2025–2030 — A Trusted Partner for the Business Community

KPIs

The strategic KPI register: baseline, target, actual and trend.

Strategic KPIs: 30
On track: 14
Off track: 4
October readings pending: 8

Comparison across departments & sectors

The average attainment of each owning unit’s KPIs against their targets, with how many and their status — select a unit to filter the register by it.

Ready-made views

⁦30⁩ results


Recommendations raised to government bodies (cumulative) K-1.1.1·Greater influence on government decision-making	Hala F. Al-Angari	0	900	610 recommendations	⁦68%⁩	Approved
Recommendations adopted by government bodies K-1.1.2·Greater influence on government decision-making	Eng. Ziyad A. Al-Dakheel	17	35	31 %	⁦89%⁩	Approved
Business challenges resolved through the Challenges Centre K-1.2.1·Active sectoral committees and business challenges resolved	Hala F. Al-Angari	15	60	41 %	⁦68%⁩	Awaiting owner
Sectoral committee members’ meeting attendance K-1.2.2·Active sectoral committees and business challenges resolved	Hala F. Al-Angari	70	80	77 %	⁦96%⁩	Awaiting owner
Average reply time to member enquiries on digital channels K-1.3.1·A better image of the chamber and stronger communication	Nawaf S. Al-Ajmi	21	7	9.5 hours	⁦74%⁩	Approved
Positive sentiment about the chamber in media and social channels K-1.3.2·A better image of the chamber and stronger communication	Nawaf S. Al-Ajmi	72	90	86 %	⁦96%⁩	Approved
Member satisfaction with digital services K-2.1.1·High-quality, value-adding digital core services for members	Eng. Reem K. Al-Dosari	68	85	74 %	⁦87%⁩	Awaiting approval
Chamber services fully available online K-2.1.2·High-quality, value-adding digital core services for members	Faisal A. Al-Shehri	55	80	69 %	⁦86%⁩	Approved
Membership and renewal requests completed with no visit K-2.1.3·High-quality, value-adding digital core services for members	Badr N. Al-Haqbani	40	60	58 %	⁦97%⁩	Approved
Transactions completed at the Premium Members Centre per month K-2.2.1·A better member experience and service quality	Badr N. Al-Haqbani	3.2	4.5	4.1 thousand transactions	⁦91%⁩	Approved
Member satisfaction with service at headquarters and the branches K-2.2.2·A better member experience and service quality	Badr N. Al-Haqbani	64	72	71 %	⁦99%⁩	Approved
Headquarters and branch projects delivered to plan K-2.3.1·The chamber’s services across Riyadh city and its governorates	Eng. Bandar M. Al-Shammari	62	85	73 %	⁦86%⁩	Approved
Committee and training halls fitted out this year (cumulative) K-2.3.2·The chamber’s services across Riyadh city and its governorates	Eng. Ahmed Y. Asiri	0	60	48 halls	⁦80%⁩	Awaiting approval
Members within 30 minutes of a branch or service point K-2.3.3·The chamber’s services across Riyadh city and its governorates	Eng. Sami A. Al-Fraih	71	78	76.4 %	⁦98%⁩	Approved
Trainees on the training centre’s programmes (cumulative) K-2.4.1·Empower entrepreneurship, SMEs and employment	Eng. Shahad M. Al-Malki	0	2,400	1,810 trainees	⁦75%⁩	Awaiting approval
Start-ups served by the Entrepreneurship Fast Track (cumulative) K-2.4.2·Empower entrepreneurship, SMEs and employment	Ghada A. Al-Shahrani	0	200	185 businesses	⁦93%⁩	Approved
Economic studies and reports published (cumulative) K-3.1.1·Produce more influential knowledge and information	Eng. Ziyad A. Al-Dakheel	0	12	8 studies	⁦67%⁩	Approved
Monthly visits to the Business Observatory portal K-3.1.2·Produce more influential knowledge and information	Rahaf I. Al-Nefaie	4	15	14.1 thousand visits	⁦94%⁩	Approved
Attendee satisfaction with forums and events K-3.2.1·A stronger presence in forums, events and trade delegations	Yousef A. Al-Omari	76	88	84 %	⁦95%⁩	Awaiting owner
International MoUs and cooperation agreements signed through delegations K-3.2.2·A stronger presence in forums, events and trade delegations	Yousef A. Al-Omari	0	6	4 count	⁦67%⁩	Approved
Approved budget executed K-4.1.1·Financial sustainability	Munirah A. Al-Khalidi	0	95	77 %	⁦81%⁩	Approved
Savings from spend rationalisation K-4.1.2·Financial sustainability	Munirah A. Al-Khalidi	0	4.25	3.05 SAR M	⁦72%⁩	Awaiting approval
Non-membership revenue from services, programmes and events (cumulative) K-4.1.3·Financial sustainability	Haifa S. Al-Ruwaili	0	64	52.4 SAR M	⁦82%⁩	Approved
Projects compliant with the delivery methodology K-4.2.1·Streamlined governance and dependable technology	Dr. Noura M. Al-Otaibi	61	90	84 %	⁦93%⁩	Approved
PMO maturity index K-4.2.2·Streamlined governance and dependable technology	Dr. Noura M. Al-Otaibi	2.4	3.5	3.2 out of 5	⁦91%⁩	Approved
Project data completeness & quality K-4.2.3·Streamlined governance and dependable technology	Tariq S. Al-Yami	70	95	83 %	⁦87%⁩	Awaiting owner
Chamber systems hosted in the cloud K-4.2.4·Streamlined governance and dependable technology	Eng. Omar H. Bawazir	20	50	47 %	⁦94%⁩	Approved
Compliance with NCA Essential Cybersecurity Controls K-4.2.5·Streamlined governance and dependable technology	Eng. Yasser M. Al-Zahrani	78	95	91 %	⁦96%⁩	Approved
Staff who completed specialist development tracks K-4.3.1·Innovative, results-driven human capital	Abdulmajeed R. Al-Dosari	12	25	23 %	⁦92%⁩	Approved
Employee engagement index K-4.3.2·Innovative, results-driven human capital	Abdulmajeed R. Al-Dosari	66	75	71 %	⁦95%⁩	Approved

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Qualitative KPIs

Measured as a level on a described scale rated by an independent party, not a number — and counted in their objective as level ÷ target.

Latest reading updates

What owners sent and the Performance Measurement Office approved.

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