Capacity planning

Capacity against demand, over-allocated and under-used resources.

Working on:Riyadh Chamber of Commerce & Industry

Capacity now: ⁦38.0⁩ FTE
Peak demand: ⁦44.0⁩ FTE
Largest monthly gap: ⁦6.5⁩ FTE
Over-allocated in 6 months: 8
Days of delay won back: 0

Capacity vs demand

Demand (assigned + open seats) over capacity after leave — click a cell for the detail

Capacity vs demand
	Jul2026	Aug	Sep	Oct	Nov	Dec	Jan2027	Feb	Mar	Apr	May	Jun
Programme & portfolio managersPeople: ⁦3⁩
Project managersPeople: ⁦14⁩
Business analystsPeople: ⁦2⁩
Developers & integration engineersPeople: ⁦3⁩
Quality & testingPeople: ⁦1⁩
Architecture & cloudPeople: ⁦3⁩
Data & AIPeople: ⁦2⁩
CybersecurityPeople: ⁦2⁩
Field engineersPeople: ⁦3⁩
Finance & contractsPeople: ⁦4⁩
Change & learningPeople: ⁦1⁩

Under 70%70–95%95–105%105–120%Over 120%

Capacity and demand by month

In full-time equivalents — the gold line is available capacity

Assigned
Open seats
Capacity

Capacity and demand by month
Category	Assigned	Open seats	Total	Capacity
Jul	⁦33.5⁩ FTE	⁦0.0⁩ FTE	⁦33.5⁩ FTE	⁦38.0⁩ FTE
Aug	⁦34.9⁩ FTE	⁦0.0⁩ FTE	⁦34.9⁩ FTE	⁦38.0⁩ FTE
Sep	⁦35.6⁩ FTE	⁦0.0⁩ FTE	⁦35.6⁩ FTE	⁦38.0⁩ FTE
Oct	⁦35.9⁩ FTE	⁦0.0⁩ FTE	⁦35.9⁩ FTE	⁦38.0⁩ FTE
Nov	⁦35.8⁩ FTE	⁦4.0⁩ FTE	⁦39.8⁩ FTE	⁦37.3⁩ FTE
Dec	⁦33.4⁩ FTE	⁦9.0⁩ FTE	⁦42.4⁩ FTE	⁦37.0⁩ FTE
Jan	⁦31.5⁩ FTE	⁦12.5⁩ FTE	⁦44.0⁩ FTE	⁦37.5⁩ FTE
Feb	⁦25.1⁩ FTE	⁦12.5⁩ FTE	⁦37.6⁩ FTE	⁦37.8⁩ FTE
Mar	⁦21.6⁩ FTE	⁦10.0⁩ FTE	⁦31.6⁩ FTE	⁦38.0⁩ FTE
Apr	⁦17.6⁩ FTE	⁦7.5⁩ FTE	⁦25.1⁩ FTE	⁦38.0⁩ FTE
May	⁦16.0⁩ FTE	⁦7.5⁩ FTE	⁦23.5⁩ FTE	⁦38.0⁩ FTE
Jun	⁦13.9⁩ FTE	⁦7.5⁩ FTE	⁦21.4⁩ FTE	⁦38.0⁩ FTE

Conflicts

Over-allocation, double-booking and leave on critical work

Eng. Ahmed Y. AsiriDouble-booked⁦140%⁩ in January ⁦2027⁩The Chamber’s New Headquarters Building The Chamber’s Investment Building — Business Tower on King Fahd Road Chamber Conference & Exhibition Hall — Phase 1
Hussam T. Al-QurashiOver-allocated⁦135%⁩ in October ⁦2026⁩My Business Portal 2.0 — the Unified Member Journey Riyadh Chamber Mobile App — New ReleaseRecommendation
Eng. Sultan F. Al-GhamdiDouble-booked⁦130%⁩ in January ⁦2027⁩My Business Portal 2.0 — the Unified Member Journey Chamber Channel & Podcast Studio — with a Media Sponsor
Eng. Waleed O. Al-JuhaniOver-allocated⁦130%⁩ in October ⁦2026⁩Converting the Current Headquarters into a Member Services Centre & Committee Rooms Smart Access, Visitor & Event Management at HQ & the Branches Business Centre (Exit 6) Branch Rehabilitation
Eng. Ibrahim A. Al-GhamdiDouble-booked⁦130%⁩ in January ⁦2027⁩Entrepreneurship Centre & Co-working Spaces — with the Riyadh Region Municipality Chamber Conference & Exhibition Hall — Phase 1
Lama S. Al-HarbiOver-allocated⁦120%⁩ in October ⁦2026⁩My Business Portal 2.0 — the Unified Member Journey Riyadh Chamber Mobile App — New Release Entrepreneurship Fast Track PlatformRecommendation
Dana S. Al-SalehOver-allocated⁦120%⁩ in October ⁦2026⁩Chamber ERP on Dynamics 365 Correspondence & Document Management System Member 360 — Member Relationship Management on Dynamics 365
Eng. Omar H. BawazirOver-allocated⁦115%⁩ in October ⁦2026⁩Disaster Recovery Centre for the Chamber’s Systems Moving the Chamber’s Systems & Website to the Cloud Unified Enterprise Network for HQ & the BranchesRecommendation
Hussam T. Al-QurashiLeave on critical workHussam’s leave falls in the last two weeks of the “Government Service Bus integration” package, on the critical pathRecommendation
Lama S. Al-HarbiLeave on critical workLama’s course coincides with the Wave 1 sign-off weekRecommendation
Eng. Waleed O. Al-JuhaniLeave on critical workWaleed is away during the commissioning tests of the member services centre at the current HQ, with no named deputy

Reallocation recommendations

Copilot proposes them from skills, loads and the critical path — apply one to see the effect at once

Reassigning Eng. Saad Al-Dosari cuts My Business 2.0’s delay by 12 days

Raise Saad’s My Business 2.0 allocation from 15% to 50% for 10 weeks and move the integration with Dynamics 365 and the chamber’s internal systems to him from Hussam Al-Qurashi — Hussam returns to 100% and the “Government Service Bus integration” on the critical path speeds up.

Eng. Saad M. Al-Dosari45%80%

Hussam T. Al-Qurashi135%100%

November ⁦2026⁩

Cuts the delay by 12 daysAvoids SAR 49KConfidence ⁦81%⁩

Government Service Bus integration package Change request CR-2026-012

Hand the change-impact analysis from Lama Al-Harbi to Nouf Al-Balawi

Lama is at 120% and leads the UAT scenarios. Moving her 15% on the Fast Track platform to Nouf (75%) protects the UAT date by four days.

Nouf M. Al-Balawi75%90%

Lama S. Al-Harbi120%105%

November ⁦2026⁩

Cuts the delay by 4 daysConfidence ⁦74%⁩

UAT milestone Lama Al-Harbi’s profile

Rakan Al-Mohammadi starts the recommendations tracker’s data preparation

Rakan is at 70% with data engineering (4/5). Giving 25% of him to the recommendations tracker from December covers half an open seat and pulls the historic-recommendations data preparation forward by nine days.

Rakan F. Al-Mohammadi70%95%

December ⁦2026⁩

Cuts the delay by 9 daysConfidence ⁦69%⁩

Sectoral Committee Recommendations Tracker

Deferring the unified contact centre a month eases the January peak

Eng. Omar Bawazir runs three live projects and reaches 107% in January if the proposed contact centre starts alongside them. Moving its start to February brings him to 84% that month with no effect on his running projects.

Eng. Omar H. Bawazir107%84%

January ⁦2027⁩

Eases the peak with no schedule effectConfidence ⁦77%⁩

Unified Contact Centre 920004565 & AI Assistant

Rebalancing board

Drag an assignment from one person to another — loads and the heat map recompute at once. Click a card to change its share.

Group

Changes apply from

Hussam T. Al-Qurashi2 · ⁦2⁩ cards

Senior Software Engineer – Integration135%

My Business Portal 2.0 — the Unified Member JourneyLead integration engineer100%

PRJ-2026-014

Riyadh Chamber Mobile App — New ReleaseApp APIs to My Business35%

PRJ-2026-015

Eng. Saad M. Al-Dosari2 · ⁦2⁩ cards

Cloud & Integration Engineer45%

Moving the Chamber’s Systems & Website to the CloudChamber systems migration to the cloud30%

PRJ-2026-009

My Business Portal 2.0 — the Unified Member JourneyCloud & integration engineer15%

PRJ-2026-014

Maha F. Al-Khathami1 · ⁦1⁩ card

Front-end Developer (Contractor)40%

My Business Portal 2.0 — the Unified Member JourneyFront-end developer40%

PRJ-2026-014

Eng. Basel M. Al-Sharif2 · ⁦2⁩ cards

Senior Integration Engineer — Digital Platforms Solutions100%

Riyadh Chamber Mobile App — New ReleaseApp-to-My Business integration60%

PRJ-2026-015

Dispute Settlement & Commercial Arbitration Platform — Release 2Settlement-platform to membership-file integration40%

PRJ-2026-008

Eng. Asma S. Al-Hamdan3 · ⁦3⁩ cards

Enterprise Architect100%

Chamber ERP on Dynamics 365Chamber ERP solution architecture40%

PRJ-2026-001

My Business Portal 2.0 — the Unified Member JourneyEnterprise architect30%

PRJ-2026-014

Member 360 — Member Relationship Management on Dynamics 365Member 360 architecture & Ministry of Commerce / SBC links30%

PRJ-2026-011

Eng. Laila Mansour2 · ⁦2⁩ cards

Enterprise Architecture & Integration Consultant60%

Member 360 — Member Relationship Management on Dynamics 365Integration adviser, Member 360 to My Business35%

PRJ-2026-011

My Business Portal 2.0 — the Unified Member JourneyArchitecture & integration adviser25%

PRJ-2026-014

Joud N. Al-Ahmadi2 · ⁦2⁩ cards

QA & Testing Specialist110%

My Business Portal 2.0 — the Unified Member JourneyQA & test lead70%

PRJ-2026-014

Riyadh Chamber Mobile App — New ReleaseApp testing40%

PRJ-2026-015

Lama S. Al-Harbi3 · ⁦3⁩ cards

Senior Business Analyst — Member Services120%

My Business Portal 2.0 — the Unified Member JourneySenior business analyst80%

PRJ-2026-014

Riyadh Chamber Mobile App — New ReleaseApp service requirements25%

PRJ-2026-015

Entrepreneurship Fast Track PlatformMapping the entrepreneur’s journey on the Fast Track15%

PRJ-2026-027

Nouf M. Al-Balawi2 · ⁦2⁩ cards

Change Management Specialist75%

Entrepreneurship Fast Track PlatformEntrepreneur communications plan45%

PRJ-2026-027

My Business Portal 2.0 — the Unified Member JourneyChange management specialist30%

PRJ-2026-014

Rakan F. Al-Mohammadi2 · ⁦2⁩ cards

Data Engineer70%

Business Observatory & Data GovernanceBusiness, member & sector master-data model40%

PRJ-2026-016

My Business Portal 2.0 — the Unified Member JourneyData engineer (migration)30%

PRJ-2026-014

Change log

This session’s scenario — sent to line managers to confirm

No changes yet. Apply a recommendation or drag an assignment.