AI insight
No early warning on this project
Only a 0% chance of a further slip on current trends.
Confidence76%
PRJ-2026-024On track1Pre-startStage-GatePlanned
Unified Contact Centre 920004565 & AI Assistant
Add to watchlistA multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.
Project managerEng. Omar H. BawazirProject sponsorEng. Majed S. Al-RasheedProgrammeSmart Headquarters & Communication Channels Programme
Budget (BAC)
SAR 5.5M
Actual cost
SAR 0
0% of budget
Progress
0%Awaiting acceptance 0%
Estimate at completion
SAR 5.5M
SPI · CPI
1.00Schedule performance index · 1.001.00Cost performance index · 1.00
Forecast finish
2028-12-31
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Project health across eight dimensions
A weighted index, not just percent complete; each dimension leads to the tab that explains it.
Health index
89
Solid
On track
- Schedule89Milestones on time; SPI within tolerance.On track
- Cost88Spend in line with earned value.On track
- Risk92No high risks open.On track
- Scope82Scope stable, no pending changes.On track
- Quality94Deliverables accepted first time.On track
- Resources83Team complete; allocation balanced.On track
- Stakeholders90Stakeholders supportive.On track
- Benefits94Benefits on track.On track
Index over the last six reports
+4
May to October 2026
No material change in the health dimensions over the period.
Copilot summary
Generated from the live project data
The project is close to plan: 0% done against 0% planned.
SPI 1.00, CPI 1.00.
The project’s link, progress and status
How the project ties to the strategy, its progress counted from accepted deliverables, and its status history.
Strategic link
The main objective and initiative, the secondary links, and the project’s contribution to its initiative.
Main strategic objective· Axis: A Partner in GrowthSO-2.2A better member experience and service quality
Main initiative
SI-1.3.1Smart premises & communication channels
Contribution to the initiative30%
The project’s share of the initiative’s project budget (4 projects)
- Annual work-plan line
- WP-2027-024
- Classification
- Operational
Project progress from accepted deliverables
Project progress = the sum of the weights of deliverables accepted with a completion certificate; nothing counts before acceptance.
Counted
0%Awaiting acceptance 0%
Not handed in 100%
0 deliverables accepted
0 deliverables under inspection or acceptance
Progress & earned value
0 of 5 milestones complete
Earned-value curve
Planned, earned and actual to the data date, cumulative, with the forecast cost tail
- Planned value
- Earned value
- Actual cost
- Estimate at completion
- Budget at completion
Budget & commitments
Commitments are 0% of budget
0/ 5.5M
- Actual spend
- 0
- Committed
- 0
- Approved budget
- 5.5M
- Estimate at completion
- 5.5M
Next milestones
- Charter approved2027-01-01On track
- Contract signed2027-04-29On track
- 50% of works complete2028-01-09On track
- Provisional acceptance2028-11-03On track
- Closure2028-12-31On track
Waiting on someone
0 approvals and 0 open actions on this project
Risks & impediments
0 open risks, exposure SAR 0
Risk map
Probability
5Probability: Almost certain · Impact: NegligibleLow · Score 5Probability: Almost certain · Impact: MinorMedium · Score 10Probability: Almost certain · Impact: ModerateHigh · Score 15Probability: Almost certain · Impact: MajorCritical · Score 20Probability: Almost certain · Impact: SevereCritical · Score 25
4Probability: Likely · Impact: NegligibleLow · Score 4Probability: Likely · Impact: MinorMedium · Score 8Probability: Likely · Impact: ModerateMedium · Score 12Probability: Likely · Impact: MajorHigh · Score 16Probability: Likely · Impact: SevereCritical · Score 20
3Probability: Possible · Impact: NegligibleLow · Score 3Probability: Possible · Impact: MinorLow · Score 6Probability: Possible · Impact: ModerateMedium · Score 9Probability: Possible · Impact: MajorMedium · Score 12Probability: Possible · Impact: SevereHigh · Score 15
2Probability: Unlikely · Impact: NegligibleLow · Score 2Probability: Unlikely · Impact: MinorLow · Score 4Probability: Unlikely · Impact: ModerateLow · Score 6Probability: Unlikely · Impact: MajorMedium · Score 8Probability: Unlikely · Impact: SevereMedium · Score 10
1Probability: Rare · Impact: NegligibleLow · Score 1Probability: Rare · Impact: MinorLow · Score 2Probability: Rare · Impact: ModerateLow · Score 3Probability: Rare · Impact: MajorLow · Score 4Probability: Rare · Impact: SevereLow · Score 5
12345
Impact
- Critical0
- High0
- Medium0
- Low0
Top risks
- No open risks
Open impediments
0 escalated
- No open impediments
Deliverables
0 of 11 approved
- Project plan & baseline024-D1 · V04%Eng. Omar H. BawazirIn 167 days2027-04-136 Dhuʻl-Qiʻdah 1448 AHDraft
- Monitoring & reporting024-D2 · V04%Badr N. Al-HaqbaniIn 230 days2027-06-1510 Muharram 1449 AHDraft
- Business requirements024-D3 · V09%Badr N. Al-HaqbaniIn 293 days2027-08-1715 Rabiʻ I 1449 AHDraft
- Solution design024-D4 · V09%Eng. Majed S. Al-RasheedIn 356 days2027-10-1919 Jumada I 1449 AHDraft
- Release 1024-D5 · V013%Eng. Majed S. Al-RasheedIn 418 days2027-12-2022 Rajab 1449 AHDraft
- Release 2024-D6 · V013%Eng. Omar H. BawazirIn 481 days2028-02-2125 Ramadan 1449 AHDraft
- Integrations024-D7 · V013%Badr N. Al-HaqbaniIn 544 days2028-04-2429 Dhuʻl-Qiʻdah 1449 AHDraft
- System testing024-D8 · V010%Eng. Omar H. BawazirIn 607 days2028-06-263 Safar 1450 AHDraft
- User acceptance testing024-D9 · V010%Badr N. Al-HaqbaniIn 669 days2028-08-276 Rabiʻ II 1450 AHDraft
- Training & change024-D10 · V08%Badr N. Al-HaqbaniIn 732 days2028-10-2911 Jumada II 1450 AHDraft
- Go-live & handover024-D11 · V07%Eng. Majed S. Al-RasheedIn 795 days2028-12-3115 Shaʻban 1450 AHDraft
Team, contracts & documents
Team
1 member
Eng. Omar H. Bawazir · Director, IT Infrastructure
- Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureProject manager — unified contact centreP-024o.bawazir@chamber.sa25%
Contracts
0 contracts
- No external contracts — delivered in-house