PRJ-2026-024On track1Pre-startStage-GatePlanned
Unified Contact Centre 920004565 & AI Assistant
Add to watchlistA multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.
Project managerEng. Omar H. BawazirProject sponsorEng. Majed S. Al-RasheedProgrammeSmart Headquarters & Communication Channels Programme
Budget (BAC)
SAR 5.5M
Actual cost
SAR 0
0% of budget
Progress
0%Awaiting acceptance 0%
Estimate at completion
SAR 5.5M
SPI · CPI
1.00Schedule performance index · 1.001.00Cost performance index · 1.00
Forecast finish
2028-12-31
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Milestones
Contractual, executive, payment, regulatory and project milestones: planned, forecast and actual dates, delay, owner, evidence and approval.
Milestone runway
0Achieved
0On track
5At risk
0Late
Average delay73 days
Jul 27Oct 27Jan 28Apr 28Jul 28Oct 28Jan 29Apr 29
Contractual
Build completePlanned: 2028-04-24Forecast / actual: 2028-07-10Delay: 77 daysG3 +77
Executive
Project plan approvedPlanned: 2027-06-15Forecast / actual: 2027-07-11Delay: 26 daysG1 +26
Payment
Final handoverPlanned: 2028-12-31Forecast / actual: 2029-04-28Delay: 118 daysG5 +118
Regulatory
Testing & acceptance completePlanned: 2028-08-27Forecast / actual: 2028-12-03Delay: 98 daysG4 +98
Project
Designs approvedPlanned: 2027-10-19Forecast / actual: 2027-12-04Delay: 46 daysG2 +46
The hollow diamond is the approved baseline date, the solid one the actual or forecast, the line between them the delay
Milestone register
5 results
Display options
| Project plan approvedMS-G1 | Executive | 2027-06-15 | 2027-07-11 | +26 days | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | At risk | 0 | Not requested |
| Designs approvedMS-G2 | Project | 2027-10-19 | 2027-12-04 | +46 days | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | At risk | 0 | Not requested |
| Build completeMS-G3 | Contractual | 2028-04-24 | 2028-07-10 | +77 days | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | At risk | 0 | Not requested |
| Testing & acceptance completeMS-G4 | Regulatory | 2028-08-27 | 2028-12-03 | +98 days | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | At risk | 0 | Not requested |
| Final handoverMS-G5 | Payment | 2028-12-31 | 2029-04-28 | +118 days | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | At risk | 0 | Not requested |
1–5 of 5
Deliverables register
Each deliverable with its acceptance criteria, files, versions, reviewer and approver, through its states from draft to approved.
Progress counted from deliverables
Project progress = the sum of the weights of deliverables accepted with a completion certificate. Nothing counts before it is accepted and certified.
Weights sum to 100%
Counted
0%Awaiting acceptance
0%Not handed in
100%Deliverable flow
Pick a stage to filter the register
11 results
Display options
| Project plan & baseline024-D1 | 4% | — | Draft | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | Badr N. Al-Haqbani | 2027-04-13 | V0 | 0 of 3 |
| Monitoring & reporting024-D2 | 4% | — | Draft | Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa | Badr N. Al-Haqbani | 2027-06-15 | V0 | 0 of 3 |
| Business requirements024-D3 | 9% | — | Draft | Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa | Badr N. Al-Haqbani | 2027-08-17 | V0 | 0 of 3 |
| Solution design024-D4 | 9% | — | Draft | Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedExecutive Director, Digital Transformation & ITP-011m.alrasheed@chamber.sa | Badr N. Al-Haqbani | 2027-10-19 | V0 | 0 of 3 |
| Release 1024-D5 | 13% | — | Draft | Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedExecutive Director, Digital Transformation & ITP-011m.alrasheed@chamber.sa | Badr N. Al-Haqbani | 2027-12-20 | V0 | 0 of 3 |
| Release 2024-D6 | 13% | — | Draft | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | Badr N. Al-Haqbani | 2028-02-21 | V0 | 0 of 3 |
| Integrations024-D7 | 13% | — | Draft | Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa | Badr N. Al-Haqbani | 2028-04-24 | V0 | 0 of 3 |
| System testing024-D8 | 10% | — | Draft | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | Badr N. Al-Haqbani | 2028-06-26 | V0 | 0 of 3 |
| User acceptance testing024-D9 | 10% | — | Draft | Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa | Badr N. Al-Haqbani | 2028-08-27 | V0 | 0 of 3 |
| Training & change024-D10 | 8% | — | Draft | Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa | Badr N. Al-Haqbani | 2028-10-29 | V0 | 0 of 3 |
| Go-live & handover024-D11 | 7% | — | Draft | Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedExecutive Director, Digital Transformation & ITP-011m.alrasheed@chamber.sa | Badr N. Al-Haqbani | 2028-12-31 | V0 | 0 of 3 |
| Total · 11 | 100% |
1–11 of 11