12
Excavation permits for fibre to the branches delay the network and everything on it
PRK-08-1·Mitigate·Eng. Omar H. Bawazir
Affects
Programme · PG-08 · New Headquarters & Investment Assets Portfolio
Smart Headquarters & Communication Channels Programme
At risk
Smart access and event management, the unified network, the channel and podcast studio, and the unified contact centre.
- Approved budget
- SAR 18.6M
- Actual spend
- SAR 6.9M
- EAC
- SAR 18.5M+2.4%
- Progress
- 44%
- Schedule performance index
- 0.90
incl. SAR 500K programme reserve
37% of budget
Estimate at completion
Planned 51%
Cost performance index 0.97
Manager
Eng. Omar H. Bawazir
Director, IT Infrastructure
Sponsor
Eng. Majed S. Al-Rasheed
Executive Director, Digital Transformation & IT
Projects
4 projects
2025-02-16 — 2028-12-31
On track 2At risk 2
Programme objectives
What the programme must achieve, and the strategic objectives it serves.
- 1
A unified contact centre on 920004565 and an AI assistant answering members around the clock
- 2
Cut member and visitor entry time at HQ, the branches and events by 45% with smart gates
- 3
HQ and every chamber branch on the secure enterprise network
Programme benefits
From baseline to target
Entry time reduction at HQ and the branches
by 2027Baseline 0Current 22 %Target 45HQ and branches on the secure network
by 2027Baseline 35Current 64 %Target 100
Roadmap
One lane per project: start to forecast finish, with the progress earned and the baseline finish.
EarnedRemainingBaseline finishSlip
2025202620272028
2026-12-15
2027-03-05
2028-03-31
2028-12-31
Dependencies between projects
What waits on what. Red links are on the programme’s critical path.
Critical path
What each project needs from the one before
Cameras and smart gates at HQ and the branches connect over the secure enterprise network
Critical
The channel and podcast studio needs high-capacity network links for live broadcast
The contact centre plays the service video guides recorded in the studio
Appointments and smart access are run from the unified contact centre
Shared risks
Risks that hit more than one project, managed at programme level.
Open risks in the programme’s projects
5 risks
- Critical0
- High0
- Medium5
- Low0
- Risks 5
Probability
5
4
3
2
1
12345Impact
| Probability \ Impact | 1 | 2 | 3 | 4 | 5 |
|---|---|---|---|---|---|
| 5 | 0 · Low | 0 · Medium | 0 · High | 0 · Critical | 0 · Critical |
| 4 | 0 · Low | 0 · Medium | 1 · Medium | 0 · High | 0 · Critical |
| 3 | 0 · Low | 0 · Low | 3 · Medium | 1 · Medium | 0 · High |
| 2 | 0 · Low | 0 · Low | 0 · Low | 0 · Medium | 0 · Medium |
| 1 | 0 · Low | 0 · Low | 0 · Low | 0 · Low | 0 · Low |
Programme KPIs · Stakeholders
Member satisfaction with service at headquarters and the branches
71%
+1
Target 72%99%
Members within 30 minutes of a branch or service point
76.4%
+1
Target 78.0%98%
Attendee satisfaction with forums and events
84%
0
Target 88%95%
Average reply time to member enquiries on digital channels
9.5hours
−1
Target 7.0
Stakeholders
Power against interest; click a person to see their role.
Power
Keep satisfied0
Manage closely4
Monitor0
Keep informed0
Interest
Programme decisions
What the committees decided on the programme’s projects, and what the programme raised to them.
Committees
Strategy & Projects Steering Committee
Dr. Mohammed I. Al-Subaie · Executive Director, Strategy & Institutional ExcellenceEng. Turki A. Al-Anazi · Executive Director, Training & Employment CentreEng. Majed S. Al-Rasheed · Executive Director, Digital Transformation & ITMonthly · Quorum 5
Members
6 members
Chair: Dr. Abdullah S. Al-QahtaniNext meeting 2026-11-03
Project Approval Committee
Faisal A. Al-Shehri · Director General, Digital Services & Portfolio Manager, Digital Services & Member ExperienceDr. Amal F. Al-Sudairi · Director General, Strategy & the PMOTariq S. Al-Yami · Head, Institutional Performance & QualityFortnightly · Quorum 4
Members
7 members
Chair: Dr. Noura M. Al-OtaibiNext meeting 2026-11-04
Programme projects
The programme’s performance is computed from these projects.
4 resultsExport CSV
Display options
| Manager | ||||||||
|---|---|---|---|---|---|---|---|---|
| Smart Access, Visitor & Event Management at HQ & the BranchesPRJ-2026-013 | Eng. Waleed O. Al-Juhani | 4Execution | At risk | 79% | 3.7M | 3.9M+6.4% | 0.88Schedule performance index · 0.88 | 0.94Cost performance index · 0.94 |
| Unified Enterprise Network for HQ & the BranchesPRJ-2026-018 | Eng. Omar H. Bawazir | 4Execution | At risk | 55% | 6.6M | 6.8M+3.1% | 0.87Schedule performance index · 0.87 | 0.97Cost performance index · 0.97 |
| Chamber Channel & Podcast Studio — with a Media SponsorPRJ-2026-022 | Rami Al-Khatib | 3Planning | On track | 2% | 2.3M | 2.3M0.0% | 1.00Schedule performance index · 1.00 | 1.00Cost performance index · 1.00 |
| Unified Contact Centre 920004565 & AI AssistantPRJ-2026-024 | Eng. Omar H. Bawazir | 1Pre-start | On track | 0% | 5.5M | 5.5M0.0% | 1.00Schedule performance index · 1.00 | 1.00Cost performance index · 1.00 |
| Total · 4 | 18.1M | 18.5M |
1–4 of 4
Budget shares
SAR 18.1M
Budget
- Smart Access, Visitor & Event Management at HQ & the BranchesSAR 3.7M20%
- Unified Enterprise Network for HQ & the BranchesSAR 6.6M36%
- Chamber Channel & Podcast Studio — with a Media SponsorSAR 2.3M13%
- Unified Contact Centre 920004565 & AI AssistantSAR 5.5M30%
| Category | Value | Share |
|---|---|---|
| Smart Access, Visitor & Event Management at HQ & the Branches | SAR 3.7M | 20% |
| Unified Enterprise Network for HQ & the Branches | SAR 6.6M | 36% |
| Chamber Channel & Podcast Studio — with a Media Sponsor | SAR 2.3M | 13% |
| Unified Contact Centre 920004565 & AI Assistant | SAR 5.5M | 30% |
| Total | SAR 18.1M | 100% |