Riyadh Chamber Strategy 2025–2030 — A Trusted Partner for the Business Community
Member satisfaction with service at headquarters and the branches
A better member experience and service quality·A Partner in Growth
Actual · October
71%
2026 target
72%
Attainment
99%
Year-end forecast
72%
Forecast gap to target
0%
The path from baseline to 2030
Where the KPI stands today between its baseline, this year’s target and the 2030 target.
Baseline
64%
Today
71%
2026 target
72%
2030 target
85%
- Left to the 2026 target
- 1%88% of the way covered
- Left to the 2030 target
- 14%33% of the way covered
Monthly series and forecast
January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.
- Actual
- Baseline
- Forecast
- Forecast range
| Period | Actual | Baseline |
|---|---|---|
| Jan | 65 % | 64 % |
| Feb | 65 % | 64 % |
| Mar | 66 % | 64 % |
| Apr | 67 % | 64 % |
| May | 67 % | 64 % |
| Jun | 68 % | 64 % |
| Jul | 69 % | 64 % |
| Aug | 70 % | 64 % |
| Sep | 70 % | 64 % |
| Oct | 71 % | 64 % |
| Nov (Forecast) | 71 % | 64 % |
| Dec (Forecast) | 72 % | 64 % |
Period comparison
Quarter by quarter in 2026, the same month last year, and the years since 2024 with the 2026 year-end forecast.
Quarter by quarter — 2026
Q1
66
Q2
68
+2Better
Q3
70
+2Better
October
71
+1Better
October 2025 vs October 2026
October 2025
63
October 2026
71
+8Better
Years
- Value
- 2026 target
Measurement history
Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.
| Period | Value | Of target | Kind | State | Entered by | Evidence |
|---|---|---|---|---|---|---|
| October 2026 | 71 | 99% | Tracking reading | Approved | Badr N. Al-Haqbani2026-10-27 | K-2.2.2_2026-10_tracking.pdf |
| September 2026 | 70 | 97% | Formal measurement | Approved | Badr N. Al-Haqbani2026-10-05 | K-2.2.2_2026-09.pdf |
| August 2026 | 70 | 97% | Tracking reading | Approved | Badr N. Al-Haqbani2026-09-04 | K-2.2.2_2026-08_tracking.pdf |
| July 2026 | 69 | 96% | Tracking reading | Approved | Badr N. Al-Haqbani2026-08-07 | K-2.2.2_2026-07_tracking.pdf |
| June 2026 | 68 | 94% | Formal measurement | Approved | Badr N. Al-Haqbani2026-07-06 | K-2.2.2_2026-06.pdf |
| May 2026 | 67 | 93% | Tracking reading | Approved | Badr N. Al-Haqbani2026-06-05 | K-2.2.2_2026-05_tracking.pdf |
| April 2026 | 67 | 93% | Tracking reading | Approved | Badr N. Al-Haqbani2026-05-04 | K-2.2.2_2026-04_tracking.pdf |
| March 2026 | 66 | 92% | Formal measurement | Approved | Badr N. Al-Haqbani2026-04-07 | K-2.2.2_2026-03.pdf |
| February 2026 | 65 | 90% | Tracking reading | Approved | Badr N. Al-Haqbani2026-03-06 | K-2.2.2_2026-02_tracking.pdf |
| January 2026 | 65 | 90% | Tracking reading | Approved | Badr N. Al-Haqbani2026-02-05 | K-2.2.2_2026-01_tracking.pdf |
Contributing projects
The projects that move this KPI, and each one’s share of the effect by budget size.
- Converting the Current Headquarters into a Member Services Centre & Committee Rooms
PRJ-2026-004Eng. Waleed O. Al-Juhani20.6M
Share of effect37%68%CriticalSPI0.74Schedule performance index · 0.74 - Chamber Branch & Manufacturers’ Service Centre — Second Industrial City
PRJ-2026-006Eng. Fahad T. Al-Sulami14.3M
Share of effect26%39%Off trackSPI0.78Schedule performance index · 0.78 - New Premium Members Centre & VIP Lounges
PRJ-2026-019Eng. Fahad T. Al-Sulami7.9M
Share of effect14%52%At riskSPI0.93Schedule performance index · 0.93 - Unified Contact Centre 920004565 & AI Assistant
PRJ-2026-024Eng. Omar H. Bawazir5.5M
Share of effect10%0%On trackSPI1.00Schedule performance index · 1.00 - Smart Access, Visitor & Event Management at HQ & the Branches
PRJ-2026-013Eng. Waleed O. Al-Juhani3.7M
Share of effect7%79%At riskSPI0.88Schedule performance index · 0.88 - Shaqra Branch Rehabilitation
PRJ-2026-025Eng. Mishari K. Al-Otaibi2.1M
Share of effect4%36%On trackSPI1.03Schedule performance index · 1.03 - Member 360 — Member Relationship Management on Dynamics 365
PRJ-2026-011Dana S. Al-Saleh1.2M
Share of effect2%6%On trackSPI1.00Schedule performance index · 1.00
Approval & change log
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.
Corrective actions
What we are doing to bring the KPI back on track, who owns it, and by when.
No corrective actions logged
The KPI is on track. Add an action when a deviation appears.
Comments
The owner, the Performance Measurement Office and leadership discussing the readings.
No comments yet. Start the discussion on this KPI.