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Riyadh Chamber Strategy 2025–2030 — A Trusted Partner for the Business Community · The chamber’s vision

For the Riyadh Chamber to be the most trusted source for the business community of the Riyadh Region by 2030.

Our missionThe Riyadh Chamber strengthens the business community of the Riyadh Region by providing the high-quality services and effective support it needs to achieve its ambitions.

Strategy mapKPI register
2026 plan attainment
⁦90%⁩

Weighted by the four themes’ weights

Objectives on track
3 / 12

⁦7⁩ at risk · ⁦2⁩ off track

KPIs on track
14

of ⁦30⁩ KPIs · ⁦4⁩ off track

Projects in initiatives
33 / 36

3 isolated, awaiting a link

Budget serving objectives
SAR 245.7M

Budget of ⁦33⁩ approved projects

Our values

  • Customer focus
  • Teamwork
  • Performance excellence
  • Integrity

Plan horizon & phases2027 cycle in preparation

  1. 2025Closed
  2. 2026Running
  3. 2027In preparation
  4. 2028
  5. 2029
  6. 2030

  1. 1Foundation

    Digital foundations, premises and governance

  2. 2Expansion

    Branches, services and non-membership revenue

  3. 3Leadership

    Thought leadership and Expo 2030

Strategic themes & objectives

Four themes with their weights and priorities and 12 objectives — each with an owner, a weight inside its theme and attainment against the 2026 target. Select an objective for its detail.

Theme ⁦1⁩

A Voice for Business

Theme weight ⁦25%⁩High priority

Carrying the business community’s voice to decision-makers through the sectoral committees and the Challenges Centre, and a clearer image of the chamber among its members.

Theme attainment

⁦87%⁩

  1. SO-1.1·Weight ⁦40%⁩

    Greater influence on government decision-making
    ⁦70%⁩
    Eng. Ziyad A. Al-DakheelEng. Ziyad A. Al-DakheelDeputy Secretary-General, Business SupportP-047z.aldakheel@chamber.saTarget ⁦80%⁩

  2. SO-1.2·Weight ⁦35%⁩

    Active sectoral committees and business challenges resolved
    ⁦66%⁩
    Hala F. Al-AngariHala F. Al-AngariDirector General, Sectoral CommitteesP-048h.alangari@chamber.saTarget ⁦80%⁩

  3. SO-1.3·Weight ⁦25%⁩

    A better image of the chamber and stronger communication
    ⁦79%⁩
    Nawaf S. Al-AjmiNawaf S. Al-AjmiExecutive Director, Corporate Communication & MarketingP-050n.alajmi@chamber.saTarget ⁦85%⁩

Theme KPIs

  • On track2
  • At risk3
  • Off track1

Theme ⁦2⁩

A Partner in Growth

Theme weight ⁦35%⁩High priority

High-quality digital core services, an outstanding member experience, a presence across Riyadh and its governorates, and support for entrepreneurship and employment.

Theme attainment

⁦89%⁩

  1. SO-2.1·Weight ⁦35%⁩

    High-quality, value-adding digital core services for members
    ⁦72%⁩
    Eng. Sami A. Al-FraihEng. Sami A. Al-FraihAssistant Secretary-General, Member Experience & Business DevelopmentP-049s.alfraih@chamber.saTarget ⁦85%⁩

  2. SO-2.2·Weight ⁦25%⁩

    A better member experience and service quality
    ⁦77%⁩
    Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.saTarget ⁦80%⁩

  3. SO-2.3·Weight ⁦20%⁩

    The chamber’s services across Riyadh city and its governorates
    ⁦74%⁩
    Eng. Bandar M. Al-ShammariEng. Bandar M. Al-ShammariDirector General, Facilities & General ServicesP-013b.alshammari@chamber.saTarget ⁦85%⁩

  4. SO-2.4·Weight ⁦20%⁩

    Empower entrepreneurship, SMEs and employment
    ⁦76%⁩
    Eng. Turki A. Al-AnaziEng. Turki A. Al-AnaziExecutive Director, Training & Employment CentreP-010t.alanazi@chamber.saTarget ⁦85%⁩

Theme KPIs

  • On track4
  • At risk4
  • Off track2

Theme ⁦3⁩

Driving Thought Leadership

Theme weight ⁦15%⁩Medium priority

Producing influential knowledge through the research centre and the business observatory, the Riyadh Economic Forum, events and trade delegations.

Theme attainment

⁦91%⁩

  1. SO-3.1·Weight ⁦55%⁩

    Produce more influential knowledge and information
    ⁦69%⁩
    Eng. Ziyad A. Al-DakheelEng. Ziyad A. Al-DakheelDeputy Secretary-General, Business SupportP-047z.aldakheel@chamber.saTarget ⁦80%⁩

  2. SO-3.2·Weight ⁦45%⁩

    A stronger presence in forums, events and trade delegations
    ⁦88%⁩
    Yousef A. Al-OmariYousef A. Al-OmariExecutive Director, Events & Trade DelegationsP-016y.alomari@chamber.saTarget ⁦90%⁩

Theme KPIs

  • On track2
  • At risk2
  • Off track0

Theme ⁦4⁩

Improving the Organisation

Theme weight ⁦25%⁩Medium priority

Financial sustainability, streamlined governance with dependable technology, and innovative, results-driven people.

Theme attainment

⁦94%⁩

  1. SO-4.1·Weight ⁦35%⁩

    Financial sustainability
    ⁦83%⁩
    Sarah A. Al-QarniSarah A. Al-QarniAssistant Secretary-General, Support ServicesP-012s.alqarni@chamber.saTarget ⁦90%⁩

  2. SO-4.2·Weight ⁦40%⁩

    Streamlined governance and dependable technology
    ⁦85%⁩
    Dr. Amal F. Al-SudairiDr. Amal F. Al-SudairiDirector General, Strategy & the PMOP-015a.alsudairi@chamber.saTarget ⁦90%⁩

  3. SO-4.3·Weight ⁦25%⁩

    Innovative, results-driven human capital
    ⁦82%⁩
    Abdulmajeed R. Al-DosariAbdulmajeed R. Al-DosariDirector General, Human ResourcesP-019am.aldosari@chamber.saTarget ⁦85%⁩

Theme KPIs

  • On track6
  • At risk3
  • Off track1

Where to look

The objectives furthest from target, largest gap first.

  1. 1
    Active sectoral committees and business challenges resolved

    Off track⁦66%⁩ / ⁦80%⁩1 KPI off track

    ⁦14⁩ points below targetTrace on the map
  2. 2
    High-quality, value-adding digital core services for members

    Off track⁦72%⁩ / ⁦85%⁩1 KPI off track

    ⁦13⁩ points below targetTrace on the map
  3. 3
    The chamber’s services across Riyadh city and its governorates

    At risk⁦74%⁩ / ⁦85%⁩1 KPI off track

    ⁦11⁩ points below targetTrace on the map
  4. 4
    Produce more influential knowledge and information

    At risk⁦69%⁩ / ⁦80%⁩

    ⁦11⁩ points below targetTrace on the map

AI insight

Two off-track objectives are dragging “A Partner in Growth” and “A Voice for Business” down

Digital services for members sits at ⁦72%⁩ against ⁦85%⁩, and active sectoral committees with business challenges resolved at ⁦66%⁩ against ⁦80%⁩. ⁦The common cause is the late My Business Portal 2⁩.⁦0⁩ and the Challenges Centre backlog; member satisfaction with digital services has been flat at ⁦74%⁩ since August.

Confidence⁦84%⁩

One strategy, three readings

The same objectives and the same figures, in the framework the chamber reports in. Objectives & key results (OKR) have their own screen.

Objectives & key resultsThe chamber’s and departments’ objectives and key results, in quarterly cycles

01

Beneficiaries

What impact do members, the business community and government bodies feel?

4 objectives

02

Financial efficiency

How do we spend well and diversify revenue?

2 objectives

03

Internal processes

Which processes must we excel at?

4 objectives

04

Organisational capabilities

Which people, data and organisational environment do we need?

2 objectives

The full strategy cascade

From the vision down to the delivery activity: theme → objective → KPI → portfolio → programme → initiative → project → its phase → its open activities. Search, or open any level to see what sits beneath it.

  • For the Riyadh Chamber to be the most trusted source for the business community of the Riyadh Region by 2030.
  • A Partner in Growth⁦89%⁩
  • High-quality, value-adding digital core services for members⁦72%⁩
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