Riyadh Chamber Strategy 2025–2030 — A Trusted Partner for the Business Community
One member journey on the My Business portal and the chamber app: membership and renewal, e-attestation, certificates of origin and document verification.
Attainment
of the 85% target
Attainment through 2026
Weight in theme
35%
A Partner in Growth
KPI status
3
Linked budget
SAR 7.5M
5 projects
Why this objective
Over 86 thousand new memberships and 2.46 million e-attestations a year: every minute saved in the member journey multiplies thousands of times, and a fully digital service is what members expect today.
Directions it delivers
Values it carries
The objective’s monthly attainment against this year’s target.
| Period | Attainment |
|---|---|
| Jan | 58.7% |
| Feb | 60.5% |
| Mar | 61.9% |
| Apr | 63.3% |
| May | 65.4% |
| Jun | 65.8% |
| Jul | 68.0% |
| Aug | 68.6% |
| Sep | 71.0% |
| Oct | 72.0% |
Baseline, target and actual for each KPI, and progress from baseline to target.
K-2.1.1Monthly%
Baseline
68
Target
85
Actual
74
K-2.1.2Monthly%
Baseline
55
Target
80
Actual
69
K-2.1.3Monthly%
Baseline
40
Target
60
Actual
58
Their weights inside the objective and their progress; the weighted sum is the objective’s attainment.
Put every chamber service fully online for members
OBJ-07.1
Weight
40%
Lift member satisfaction with the digital experience
OBJ-07.2
Weight
35%
Shift walk-ins from the branches to My Business and the chamber app
OBJ-07.3
Weight
25%
The objective’s approved initiatives and their projects, and each project’s share of the contribution by budget.
Initiative · SI-2.1.1
One digital member journeyPRJ-2026-0144.3M
PRJ-2026-015630K
PRJ-2026-031410K
Initiative · SI-2.1.2
Dispute settlement & commercial arbitrationPRJ-2026-008920K
Projects contributing from other objectives’ initiatives
PRJ-2026-0111.2M
AI insight
The objective’s weakest KPI, “Chamber services fully available online”, is at 86% of its target, and its heaviest project, “Dispute Settlement & Commercial Arbitration Platform — Release 2”, is On track. Fixing that one path lifts the objective more than any other action.
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.
What we are doing to bring the KPI back on track, who owns it, and by when.
Speed up the Nafath integration in My Business with a dedicated integration squad
Fix the five biggest complaints in the My Business journey, starting with re-keyed commercial-register data
Ship 6 priority e-services before year end in an interim release
What holds the objective back and what leadership should know.
Satisfaction has been flat at 74% since August; top complaints are slow Nafath checks and re-keying commercial-register data.
Eng. Reem K. Al-Dosari · 2026-10-22
My Business Portal 2.0 is 42 days behind baseline, delaying 18 e-services planned for this year.
Faisal A. Al-Shehri · 2026-10-19
The digital transformation committee put the membership certificate and membership transfer first in the next release.
Eng. Majed S. Al-Rasheed · 2026-10-02
