Internal
Kingdom of Saudi Arabia
Riyadh Chamber of Commerce & Industry
Project Management Office (PMO)
- Code
- DOC-0404
- Version
- V4
- Date
- 2026-02-09
KPI description cards — the 2026 measurement guide
1. Purpose
One card per KPI: definition, formula, data source, measurement frequency, baseline, annual and 2030 targets, and owner.
- Entity
- Riyadh Chamber of Commerce & Industry
- Plan
- Riyadh Chamber 2025–2030 strategy
- Owner
- Tariq S. Al-Yami
- Version
- V4
Linked strategic objectives
| Code | Objective | Owner | Weight |
|---|---|---|---|
| SO-1.2 | Active sectoral committees and business challenges resolved | Hala F. Al-Angari | 35% |
| SO-2.1 | High-quality, value-adding digital core services for members | Eng. Sami A. Al-Fraih | 35% |
| SO-4.2 | Streamlined governance and dependable technology | Dr. Amal F. Al-Sudairi | 40% |
Linked KPIs
| Code | KPI | Baseline | 2026 target | Actual |
|---|---|---|---|---|
| K-1.2.1 | Business challenges resolved through the Challenges Centre | 15 % | 60 % | 41 % |
| K-2.1.1 | Member satisfaction with digital services | 68 % | 85 % | 74 % |
| K-2.1.2 | Chamber services fully available online | 55 % | 80 % | 69 % |
| K-2.1.3 | Membership and renewal requests completed with no visit | 40 % | 60 % | 58 % |
| K-4.2.1 | Projects compliant with the delivery methodology | 61 % | 90 % | 84 % |
| K-4.2.2 | PMO maturity index | 2.4 out of 5 | 3.5 out of 5 | 3.2 out of 5 |
| K-4.2.3 | Project data completeness & quality | 70 % | 95 % | 83 % |
This version (V4) follows the Strategy & Performance Committee’s review and supersedes the earlier ones.
Prepared by
Tariq S. Al-Yami
Executive Director, Strategy & Institutional Excellence
Dr. Mohammed I. Al-Subaie
Internal