Riyadh Chamber Strategy 2025–2030 — A Trusted Partner for the Business Community
High-quality, value-adding digital core services for members·A Partner in Growth
Actual · October
74%
2026 target
85%
Attainment
87%
Year-end forecast
75%
Forecast gap to target
10%
Where the KPI stands today between its baseline, this year’s target and the 2030 target.
Baseline
68%
Today
74%
2026 target
85%
2030 target
92%
January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.
| Period | Actual | Baseline |
|---|---|---|
| Jan | 69 % | 68 % |
| Feb | 70 % | 68 % |
| Mar | 71 % | 68 % |
| Apr | 72 % | 68 % |
| May | 72 % | 68 % |
| Jun | 73 % | 68 % |
| Jul | 73 % | 68 % |
| Aug | 74 % | 68 % |
| Sep | 74 % | 68 % |
| Oct | 74 % | 68 % |
| Nov (Forecast) | 75 % | 68 % |
| Dec (Forecast) | 75 % | 68 % |
Quarter by quarter in 2026, the same month last year, and the years since 2024 with the 2026 year-end forecast.
Quarter by quarter — 2026
Q1
71
Q2
73
+2Better
Q3
74
+1Better
October
74
Unchanged
October 2025 vs October 2026
October 2025
67
October 2026
74
+7Better
Years
Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.
| Period | Value | Of target | Kind | State | Entered by | Evidence |
|---|---|---|---|---|---|---|
| October 2026 | 74 | 87% | Formal measurement | Awaiting approval | Eng. Reem K. Al-Dosari2026-10-27 | K-2.1.1_2026-10.pdf |
| September 2026 | 74 | 87% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-10-05 | K-2.1.1_2026-09.pdf |
| August 2026 | 74 | 87% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-09-04 | K-2.1.1_2026-08.pdf |
| July 2026 | 73 | 86% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-08-07 | K-2.1.1_2026-07.pdf |
| June 2026 | 73 | 86% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-07-06 | K-2.1.1_2026-06.pdf |
| May 2026 | 72 | 85% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-06-05 | K-2.1.1_2026-05.pdf |
| April 2026 | 72 | 85% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-05-04 | K-2.1.1_2026-04.pdf |
| March 2026 | 71 | 84% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-04-07 | K-2.1.1_2026-03.pdf |
| February 2026 | 70 | 82% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-03-06 | K-2.1.1_2026-02.pdf |
| January 2026 | 69 | 81% | Formal measurement | Approved | Eng. Reem K. Al-Dosari2026-02-05 | K-2.1.1_2026-01.pdf |
The projects that move this KPI, and each one’s share of the effect by budget size.
PRJ-2026-014Eng. Sultan F. Al-Ghamdi4.3M
PRJ-2026-008Karim Haddad920K
PRJ-2026-015Karim Haddad630K
AI insight
The project with the most weight on this KPI is “My Business Portal 2.0 — the Unified Member Journey”, with 74% of the linked budget, and it is At risk. Speeding it up is the fastest way to close the gap before December.
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
What we are doing to bring the KPI back on track, who owns it, and by when.
Speed up the Nafath integration in My Business with a dedicated integration squad
Fix the five biggest complaints in the My Business journey, starting with re-keyed commercial-register data
The owner, the Performance Measurement Office and leadership discussing the readings.
Dr. Abdullah S. Al-QahtaniSecretary-General2026-10-27 08:10
Three flat months of member satisfaction with our digital services is not acceptable. I want a clear plan at the next Executive Committee.
Eng. Reem K. Al-DosariHead of the My Business Portal & Programme Manager, Digital Member Journey2026-10-27 10:45
We analysed 1,240 ratings: 61% of comments are about re-keying commercial-register data and slow Nafath checks. Both corrective actions are tied to the next My Business release.
Tariq S. Al-YamiHead, Institutional Performance & Quality2026-10-28 09:05
October’s reading is awaiting my approval; the survey sample is 312 members, within the accepted minimum.
