InternalKingdom of Saudi ArabiaRiyadh Chamber of Commerce & IndustryProject Management Office (PMO)CodeDOC-0406VersionV2Date2026-03-15Execution plan — the unified digital member journey initiative1. PurposeThe initiative’s execution plan: its linked projects and the contribution of each, outputs, schedule, and the KPIs and their targets.EntityRiyadh Chamber of Commerce & IndustryPlanRiyadh Chamber 2025–2030 strategyOwnerEng. Reem K. Al-DosariVersionV2Linked strategic objectivesCodeObjectiveOwnerWeightSO-2.1High-quality, value-adding digital core services for membersEng. Sami A. Al-Fraih35%Linked initiativesSI-2.1.1 — One digital member journeyLinked KPIsCodeKPIBaseline2026 targetActualK-2.1.1Member satisfaction with digital services68 %85 %74 %K-2.1.2Chamber services fully available online55 %80 %69 %K-2.1.3Membership and renewal requests completed with no visit40 %60 %58 %This version (V2) follows the Strategy & Performance Committee’s review and supersedes the earlier ones.Prepared byEng. Reem K. Al-DosariExecutive Director, Strategy & Institutional ExcellenceDr. Mohammed I. Al-SubaieInternal
