SO-2.1 · High-quality, value-adding digital core services for members
One digital member journey
Membership and renewal, e-attestation, certificates of origin, document verification and appointments in one journey on My Business and the chamber app, behind one Nafath sign-in.
Initiative weighted progress
63.7%
Projects’ contribution × progress, plus the other work’s share × its progress
Linked projects’ progress
64.4%
Σ contribution × progress, projects only
Contributions assigned
100%
Complete and approved
Primary projects’ budget
5.4M
3 primary projects
Linked projects and their contributions
Strategy management approves each share; every change is kept in the initiative’s history
| Project | Link | Contribution | Actual progress | Contribution × progress | |
|---|---|---|---|---|---|
| My Business Portal 2.0 — the Unified Member Journey PRJ-2026-014 | Primary | 55% | 58% | 31.9% | |
| Riyadh Chamber Mobile App — New Release PRJ-2026-015 | Primary | 20% | 64% | 12.8% | |
| Certificate of Origin & e-Attestation Automation PRJ-2026-031 | Primary | 10% | 100% | 10.0% | |
Non-project work One procedure set for member service at HQ and the branches, and their staff trained on the new journey | Other work | 15% | 60% | 9.0% |
Linked projects’ progress
Σ (contribution × progress) = 54.7% points ÷ shares counted 85% = 64.4%
Initiative progress
(54.7% points from projects + 9.0% from other work) ÷ 100% = 63.7%
Scope, outputs & phases
As approved with the initiative: what is in scope, what it delivers, and its delivery phases on the timeline.
Scope
Every member e-service (68) on My Business and the chamber app, with Nafath, Ministry of Commerce and SADAD links. Out of scope: Member 360.
Outputs
- My Business Portal 2.0 with one member journey
- A new release of the Riyadh Chamber app
- Certificate of origin & e-attestation automation
- One service procedure manual for HQ and the branches
Delivery phases
Attestation & certificate automation
2025-01-05 — 2025-07-20
Build the unified portal
2025-03-01 — 2027-03-31
The new app
2025-10-05 — 2027-01-31
Go-live and branch training
2027-02-01 — 2027-06-30
Today · 2026-10-28
Impact KPIs & benefits
Measured apart from delivery progress: an initiative can be well advanced with no impact yet, and the other way round
Impact KPIs
The strategic KPIs the initiative moves
Actual 74Target 85%Attained 87%
Actual 69Target 80%Attained 86%
Actual 58Target 60%Attained 97%
Benefits
Benefits registered for its projects, planned vs realised
- Shorter time to issue a certificate of origin18 / 15 minutes
- Higher member satisfaction with e-attestation82 / 85 %
- Higher member satisfaction with digital services74 / 88 %
- Lower cost per e-service transaction41 / 18 SAR / transaction
- Shorter time to issue or renew a membership9.5 / 5 days
These KPIs and benefits do not enter the weighted progress above, and progress does not enter them.
Three separate measures
An example from this initiative: My Business Portal 2.0 — the Unified Member Journey
1Deliverable weight in the project
30.0%
Weight of «Core platform build» among its deliverables
Deliverable weights add up to 100% inside the project; it progresses as they are accepted.
See where it comes from2Project weight in the portfolio
21.8%
Its relative weight in Member Services & Business Voice Portfolio
Set by the project weight model; it feeds portfolio progress: relative weight × actual progress.
See where it comes from3Contribution to the initiative
55%
Its contribution to «One digital member journey»
Approved by strategy management; it feeds this initiative’s progress only.
Each is set in its own place and moves neither of the others: changing a deliverable’s weight touches neither the project’s portfolio weight nor its contribution. The same project is also linked to: Business observatory & recommendations follow-up (10%).
Risks, obstacles & deviations
The initiative’s own risks and obstacles, the highest open risks of its projects, and the budget and schedule deviation.
- Eng. Sultan F. Al-GhamdiEng. Sultan F. Al-GhamdiProject Manager, My Business Portal 2.0P-005s.alghamdi@chamber.sa
Obstacle in the wayHighBeing treated
The portal is 42 days behind baseline because of the Nafath integration
Response: A dedicated integration squad and an interim release of six services before year end
- Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa
Possible riskMediumOpen
Branch staff resisting the new procedures
Response: Involve branch heads in the procedure design and train a month before launch
Highest risks of the linked projectsRisk register
- 16Nafath and Government Service Bus integration interfaces not ready on timePRJ-2026-014
- 16Shortage of integration and back-end engineers on the vendor teamPRJ-2026-014
- 12Late sign-off of membership and attestation requirements by the owning departmentsPRJ-2026-014
- 12Possible critical findings in the pre-launch penetration testPRJ-2026-014
Deviation
Budget: projects total SAR 5.4M against the estimate SAR 5.6M
Schedule: last project ends 2027-05-12 against the initiative end 2027-06-30
Approval & change log
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.