SO-2.1 · High-quality, value-adding digital core services for members
Dispute settlement & commercial arbitration
Amicable-settlement and commercial-arbitration requests between businesses filed online, with the roster of accredited arbitrators and conciliators, their sessions and records.
Initiative weighted progress
84.7%
Projects’ contribution × progress, plus the other work’s share × its progress
Linked projects’ progress
91.0%
Σ contribution × progress, projects only
Contributions assigned
100%
Complete and approved
Primary projects’ budget
920K
1 primary project
Linked projects and their contributions
Strategy management approves each share; every change is kept in the initiative’s history
| Project | Link | Contribution | Actual progress | Contribution × progress | |
|---|---|---|---|---|---|
| Dispute Settlement & Commercial Arbitration Platform — Release 2 PRJ-2026-008 | Primary | 70% | 91% | 63.7% | |
Non-project work Accrediting arbitrators and conciliators and updating the settlement and arbitration rules and templates | Other work | 30% | 70% | 21.0% |
Linked projects’ progress
Σ (contribution × progress) = 63.7% points ÷ shares counted 70% = 91.0%
Initiative progress
(63.7% points from projects + 21.0% from other work) ÷ 100% = 84.7%
Scope, outputs & phases
As approved with the initiative: what is in scope, what it delivers, and its delivery phases on the timeline.
Scope
Online filing and session management for settlement and arbitration, the roster of accredited arbitrators and conciliators, and updated settlement rules.
Outputs
- Dispute settlement & arbitration platform — Release 2
- An approved roster of arbitrators and conciliators
- Updated settlement and arbitration rules
Delivery phases
Update the rules and templates
2025-05-04 — 2025-12-31
Build Release 2
2025-08-01 — 2026-11-30
Accredit arbitrators and launch
2026-11-01 — 2026-12-31
Today · 2026-10-28
Impact KPIs & benefits
Measured apart from delivery progress: an initiative can be well advanced with no impact yet, and the other way round
Impact KPIs
The strategic KPIs the initiative moves
Actual 69Target 80%Attained 86%
Benefits
Benefits registered for its projects, planned vs realised
- Settlement and arbitration requests completed online0 / 900 requests
These KPIs and benefits do not enter the weighted progress above, and progress does not enter them.
Three separate measures
An example from this initiative: Dispute Settlement & Commercial Arbitration Platform — Release 2
1Deliverable weight in the project
40.0%
Weight of «Build» among its deliverables
Deliverable weights add up to 100% inside the project; it progresses as they are accepted.
See where it comes from2Project weight in the portfolio
15.6%
Its relative weight in Member Services & Business Voice Portfolio
Set by the project weight model; it feeds portfolio progress: relative weight × actual progress.
See where it comes from3Contribution to the initiative
70%
Its contribution to «Dispute settlement & commercial arbitration»
Approved by strategy management; it feeds this initiative’s progress only.
Each is set in its own place and moves neither of the others: changing a deliverable’s weight touches neither the project’s portfolio weight nor its contribution.
Risks, obstacles & deviations
The initiative’s own risks and obstacles, the highest open risks of its projects, and the budget and schedule deviation.
- Dr. Lina S. Al-HazzaniDr. Lina S. Al-HazzaniExecutive Director, Legal Affairs & Board SecretaryP-052l.alhazzani@chamber.sa
Possible riskLowOpen
Few arbitrators specialised in technology contracts
Response: A partnership with an accredited arbitration centre to qualify arbitrators
Highest risks of the linked projectsRisk register
No high open risks on its projects.
Deviation
Budget: projects total SAR 920K against the estimate SAR 1.2M
Schedule: last project ends 2026-11-26 against the initiative end 2026-12-31
Approval & change log
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.