Riyadh Chamber Strategy 2025–2030 — A Trusted Partner for the Business Community
Faster, clearer communication with members through the media centre, Tijarat Al-Riyadh magazine, the channel, the podcast and digital channels.
Attainment
of the 85% target
Attainment through 2026
Weight in theme
25%
A Voice for Business
KPI status
2
Linked budget
SAR 12.1M
3 projects
Why this objective
The business community’s trust — the heart of the chamber’s vision — is built on fast, clear communication; a member who does not know what the chamber offers does not renew.
Directions it delivers
Values it carries
The objective’s monthly attainment against this year’s target.
| Period | Attainment |
|---|---|
| Jan | 68.2% |
| Feb | 68.9% |
| Mar | 70.5% |
| Apr | 71.7% |
| May | 72.9% |
| Jun | 74.7% |
| Jul | 74.9% |
| Aug | 76.9% |
| Sep | 77.3% |
| Oct | 79.0% |
Baseline, target and actual for each KPI, and progress from baseline to target.
K-1.3.1Monthlyhours
Baseline
21
Target
7
Actual
9.5
Baseline
72
Target
90
Actual
86
Their weights inside the objective and their progress; the weighted sum is the objective’s attainment.
Cut reply times to member enquiries on digital channels
OBJ-06.1
Weight
60%
Tijarat Al-Riyadh magazine, the chamber channel and the podcast
OBJ-06.2
Weight
40%
The objective’s approved initiatives and their projects, and each project’s share of the contribution by budget.
Initiative · SI-1.3.1
Smart premises & communication channelsPRJ-2026-0133.7M
PRJ-2026-0186.6M
PRJ-2026-0222.3M
PRJ-2026-0245.5M
Projects contributing from other objectives’ initiatives
PRJ-2026-0144.3M
AI insight
The objective’s weakest KPI, “Average reply time to member enquiries on digital channels”, is at 74% of its target, and its heaviest project, “Unified Contact Centre 920004565 & AI Assistant”, is On track. Fixing that one path lifts the objective more than any other action.
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.
What we are doing to bring the KPI back on track, who owns it, and by when.
Route complete enquiries automatically in Member 360 without manual triage
What holds the objective back and what leadership should know.
The average reply time on digital channels fell below ten hours for the first time after the channels were linked to Member 360.
Nawaf S. Al-Ajmi · 2026-10-21
