Riyadh Chamber Strategy 2025–2030 — A Trusted Partner for the Business Community
A better image of the chamber and stronger communication·A Voice for Business
Actual · October
9.5hours
2026 target
7 hours
Attainment
74%
Year-end forecast
7.6 hours
Forecast gap to target
0.6 hours
Where the KPI stands today between its baseline, this year’s target and the 2030 target.
Baseline
21 hours
Today
9.5 hours
2026 target
7 hours
2030 target
3 hours
January – October measured, November and December forecast with a confidence band; the gold line is the 2026 target.
| Period | Actual | Baseline |
|---|---|---|
| Jan | 19 hours | 21 hours |
| Feb | 18 hours | 21 hours |
| Mar | 17 hours | 21 hours |
| Apr | 15 hours | 21 hours |
| May | 14 hours | 21 hours |
| Jun | 13 hours | 21 hours |
| Jul | 12 hours | 21 hours |
| Aug | 11 hours | 21 hours |
| Sep | 10 hours | 21 hours |
| Oct | 9.5 hours | 21 hours |
| Nov (Forecast) | 8.6 hours | 21 hours |
| Dec (Forecast) | 7.6 hours | 21 hours |
Quarter by quarter in 2026, the same month last year, and the years since 2024 with the 2026 year-end forecast.
Quarter by quarter — 2026
Q1
17
Q2
13
−4Better
Q3
10
−3Better
October
9.50
−0.50Better
October 2025 vs October 2026
October 2025
23
October 2026
9.50
−13.5Better
Years
Every reading with who entered it, its evidence and its approval. Formal measurement points are marked.
| Period | Value | Of target | Kind | State | Entered by | Evidence |
|---|---|---|---|---|---|---|
| October 2026 | 9.5 | 74% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-10-27 | K-1.3.1_2026-10.pdf |
| September 2026 | 10 | 70% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-10-05 | K-1.3.1_2026-09.pdf |
| August 2026 | 11 | 64% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-09-04 | K-1.3.1_2026-08.pdf |
| July 2026 | 12 | 58% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-08-07 | K-1.3.1_2026-07.pdf |
| June 2026 | 13 | 54% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-07-06 | K-1.3.1_2026-06.pdf |
| May 2026 | 14 | 50% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-06-05 | K-1.3.1_2026-05.pdf |
| April 2026 | 15 | 47% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-05-04 | K-1.3.1_2026-04.pdf |
| March 2026 | 17 | 41% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-04-07 | K-1.3.1_2026-03.pdf |
| February 2026 | 18 | 39% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-03-06 | K-1.3.1_2026-02.pdf |
| January 2026 | 19 | 37% | Formal measurement | Approved | Nawaf S. Al-Ajmi2026-02-05 | K-1.3.1_2026-01.pdf |
The projects that move this KPI, and each one’s share of the effect by budget size.
PRJ-2026-024Eng. Omar H. Bawazir5.5M
PRJ-2026-014Eng. Sultan F. Al-Ghamdi4.3M
PRJ-2026-011Dana S. Al-Saleh1.2M
AI insight
The project with the most weight on this KPI is “Unified Contact Centre 920004565 & AI Assistant”, with 50% of the linked budget, and it is On track. Speeding it up is the fastest way to close the gap before December.
This item’s definition as approved in the plan version in force, and every change request on it with the old and proposed values and the decision.
No change requests on this item since the plan was approved.
What we are doing to bring the KPI back on track, who owns it, and by when.
Route complete enquiries automatically in Member 360 without manual triage
The owner, the Performance Measurement Office and leadership discussing the readings.
Nawaf S. Al-AjmiExecutive Director, Corporate Communication & Marketing2026-10-21 09:40
Under ten hours for the first time. Seven hours is reachable if complete enquiries are routed automatically.
