PRJ-2026-024On track1Pre-startStage-GatePlanned
Unified Contact Centre 920004565 & AI Assistant
Add to watchlistA multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.
Project managerEng. Omar H. BawazirProject sponsorEng. Majed S. Al-RasheedProgrammeSmart Headquarters & Communication Channels Programme
Budget (BAC)
SAR 5.5M
Actual cost
SAR 0
0% of budget
Progress
0%Awaiting acceptance 0%
Estimate at completion
SAR 5.5M
SPI · CPI
1.00Schedule performance index · 1.001.00Cost performance index · 1.00
Forecast finish
2028-12-31
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started