Unified Contact Centre 920004565 & AI Assistant
Add to watchlistA multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.
Budget (BAC)
Actual cost
0% of budget
Progress
Estimate at completion
SPI · CPI
Forecast finish
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Scope statementRequired from Initiation
What the project delivers, what it does not, and when a deliverable counts as accepted.
A multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.
In scope
- A multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.
- Single sign-on through Nafath
- Integration with internal systems
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
Acceptance criteria
- Main deliverable — stage 1Meets the approved specification, signed off by the project owner
- Main deliverable — final stageMeets the approved specification, signed off by the project owner
Scope baselineRequired from Planning
Every approved change creates a new baseline
No baseline yet — it is approved at the planning gate.
Requirements registerRequired from Planning
6 requirements of five kinds, with the trace status of each
By type
- Business1
- Functional2
- Technical1
- Regulatory1
- Security1
Fully traced
0%
0/6 · linked to a deliverable, task and test
Test passed
0%
0/6 · test result is a pass
Accepted
0%
0/6 · signed off by the business owner
Display options
| REQ-024-01 | An end-to-end digital journey, no walk-in | Business | Must | Draft | Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa | — | |
| REQ-024-02 | Nafath single sign-on | Functional | Must | Draft | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | — | |
| REQ-024-03 | A user dashboard | Functional | Must | Draft | Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa | — | |
| REQ-024-04 | Integration with internal systems | Technical | Should | Draft | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | — | |
| REQ-024-05 | WCAG 2.1 accessibility | Regulatory | Should | Draft | Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046b.alhaqbani@chamber.sa | — | |
| REQ-024-06 | Essential cybersecurity controls | Security | Could | Draft | Eng. Omar H. BawazirEng. Omar H. BawazirDirector, IT InfrastructureP-024o.bawazir@chamber.sa | — |
Traceability matrixRequired from Execution
Requirement → deliverable → task → test → acceptance. 6 requirements have a gap.