Unified Contact Centre 920004565 & AI Assistant
Add to watchlistA multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.
Budget (BAC)
Actual cost
0% of budget
Progress
Estimate at completion
SPI · CPI
Forecast finish
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Closure readiness
Closure planned after the forecast finish on 2028-12-31
A preview of what closure will need, with the planned dates, and the lessons captured so far.
Closure checklist
Seven mandatory items before any project closes.
- 1
Deliverables acceptedNot started
Final acceptance of every deliverable
Badr N. Al-HaqbaniPlanned 2028-12-21
- 2
Financial closureNot started
Spend reconciled, commitments closed
Khalid N. Al-MutairiPlanned 2029-01-20
- 3
Contract closureNot started
Contracts closed, retention released
Khalid N. Al-MutairiPlanned 2029-01-30
- 4
Documents archivedNot started
Documents archived with classification
Eng. Omar H. BawazirPlanned 2029-01-25
- 5
Lessons learnedNot started
Lessons-learned session
Eng. Omar H. BawazirPlanned 2029-01-15
- 6
Benefits owner assignedNot started
Benefits handed to their owner with a measurement plan
Badr N. Al-HaqbaniPlanned 2029-01-10
- 7
Final report approvedNot started
Final report and its approval
Eng. Omar H. BawazirPlanned 2029-02-04
Post-implementation review
Did it reach its goal? Did it stay on budget? Were the benefits realised? What did we learn and improve?
The review comes after closure
About three months after the forecast finish (2028-12-31), with the sponsor and the benefits owner.
Lessons learned
0 lessons — offered automatically to similar projects when they are created.
No lessons captured yet
Capture what the team learned during delivery; closure needs at least one.
Benefits handover
Each benefit moves from the project manager to an owner who measures it after closure.
No benefits recorded for this project.