PRJ-2026-024On track1Pre-startStage-GatePlanned
Unified Contact Centre 920004565 & AI Assistant
Add to watchlistA multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.
Project managerEng. Omar H. BawazirProject sponsorEng. Majed S. Al-RasheedProgrammeSmart Headquarters & Communication Channels Programme
Budget (BAC)
SAR 5.5M
Actual cost
SAR 0
0% of budget
Progress
0%Awaiting acceptance 0%
Estimate at completion
SAR 5.5M
SPI · CPI
1.00Schedule performance index · 1.001.00Cost performance index · 1.00
Forecast finish
2028-12-31
On baseline
Pre-startStage 1 of 5
Next gate:Initiation4 November 2026
- Pre-start · Current stagePre-start · Current stage
- Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
- Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
- Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
- Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started
Project management plan
One plan bringing the schedule, deliverables, risks, communications, quality and benefits together from the project’s records, approved through the plan’s chain.
Project management plan
The project plan has not started — it is prepared once the charter is approved.