My Business Portal 2.0 project charter

⁦1⁩. Purpose

Bring the chamber’s ⁦member e-services into My Business Portal 2⁩.⁦0⁩ as one journey — from membership, renewal and transfer to e-attestation, the certificate of origin, document verification and appointment booking — connected to Nafath, commercial-register data through the Government Service Bus, ⁦SADAD fees and Dynamics 365⁩, cutting request turnaround and the cost of every transaction — delivering the strategic objective “high-quality, value-adding digital core services for members”.

⁦2⁩. Objectives

• ⁦Bring 68 member e-services into the My Business portal in one journey⁩
• ⁦Cut the average time for membership and attestation requests that need checking from 21 days to 5⁩
• ⁦Lift member satisfaction with digital services to 88%⁩
• ⁦Reduce cost per transaction by 60%⁩

⁦3⁩. Scope

• A unified My Business portal in the Riyadh Chamber identity, meeting accessibility standards, with the membership-fee calculator
• Single sign-on through Nafath; commercial-register data and SADAD fee payment through the Government Service Bus
• A configurable, no-code request workflow and forms engine
• Migration of memberships, open requests and business records from the current My Business portal
• ⁦Change management and training for 420 chamber and branch staff⁩

Out of scope

• The mobile app (⁦separate project PRJ-2026-015⁩)
• Re-engineering procedures that would need changes to the Chambers of Commerce Law or its bylaws
• The «⁦Member 360⁩» CRM (⁦separate project PRJ-2026-011⁩)

⁦4⁩. Success criteria

• ⁦68 e-services live on the platform at close⁩
• ⁦99.9% availability in the first six months⁩
• Penetration test passed with no critical or high findings
• ⁦70% of walk-in requests at HQ and the branches moved online within 12 months⁩

⁦5⁩. Assumptions & constraints

• Nafath and Government Service Bus test environments available as agreed
• ⁦Service-owning departments sign off requirements within 10 working days⁩
• The vendor’s named team stays for the whole build
• ⁦Approved budget SAR 4⁩.⁦32M including VAT⁩
• Hosting on a licensed cloud inside the Kingdom only
• Compliance with the ECC and the Personal Data Protection Law

⁦6⁩. Governance & budget

Sponsor

Eng. Majed S. Al-Rasheed

Project manager

Eng. Sultan F. Al-Ghamdi

Approved budget

⁦SAR 4⁩.⁦32M⁩

Duration

⁦2025-02-01 to 2027⁩⁦-03-31⁩

Overseeing committee

Strategy & Projects Steering Committee

The initiation gate approved the charter with two conditions: a full-time project manager within two weeks, and written commitment from the service-owning departments to sign off requirements within ten working days.