MunjazStrategy & projects
MunjazPMO PLATFORMProposal
Project proposal & feasibility study
Justification, objectives, benefits, cost and initial risks
- Form no.
- RC-PMO-F01
- Template edition
- 2.1
- Version
- V1
- Form date
- 2026-02-11
- Hijri
- 23 Shaʻban 1447 AH
Auto-filled — Filled by the platform from the project record, not typed.
- Proposal no.
- DMD-2026-001
- Proposal
- Smart fault-reporting platform for the chamber’s buildings and branches
- Portfolio
- New Headquarters & Investment Assets Portfolio
- Sector
- Support Services Sector
- Sponsor
- Eng. Bandar M. Al-Shammari
- Proposed by
- Eng. Waleed O. Al-Juhani
1The proposalAuto-filled
- TitleAuto-filled
- Smart fault-reporting platform for the chamber’s buildings and branches
- Proposed byAuto-filled
- Eng. Waleed O. Al-Juhani
- DepartmentAuto-filled
- Facilities Operations & Maintenance Department
- Submitted onAuto-filled
- 2026-02-11
- Proposal numberAuto-filled
- DMD-2026-001
2Justification
The problem or need
Fault reports from the chamber’s buildings and branches (air-conditioning, committee and training-hall equipment, lifts, lighting) reach us from branch managers and hall coordinators by phone and email with no single reference number, and about a third get lost between the department and the maintenance contractors.
Today
Average response time is 9.4 days, 31% of reports are closed without a site check, and 46 sectoral-committee meetings and training sessions were postponed in 2025 because of hall faults.
3Objectives
- One reporting platform — a mobile app for the branches and a live console — that routes every report to the responsible maintenance team or contractor and brings response time down to 3 days by the end of 2027, and to one day for committee-hall faults.
Strategic objectives served
- SO-2.1 — High-quality, value-adding digital core services for members
- SO-2.2 — A better member experience and service quality
4Expected benefits
| Kind | Benefit |
|---|---|
| Time saved | Response time down from 9.4 to 3 days |
| Cost saving | SAR 210K a year in maintenance savings from early detection |
| Satisfaction | Branch staff satisfaction with facilities up from 61% to 80% |
5Cost & feasibilityAuto-filled
Estimated cost
SAR 475K
Net present value
SAR 359.7K
Return on investment
74%
Payback
3.0 years
| Year | Capex | Opex | Benefit |
|---|---|---|---|
| 2027 | SAR 310K | SAR 0 | SAR 0 |
| 2028 | SAR 165K | SAR 45K | SAR 100K |
| 2029 | SAR 0 | SAR 47.5K | SAR 230K |
| 2030 | SAR 0 | SAR 50K | SAR 290K |
| 2031 | SAR 0 | SAR 50K | SAR 310K |
| 2032 | SAR 0 | SAR 52.5K | SAR 325K |
6Initial risks
| Risk | Level | Proposed response |
|---|---|---|
| Delay integrating national systems | High | Start integration requests during feasibility |
| Low user adoption of the new solution | Medium | A change plan and champions in each department |
| Maintenance contractors not closing reports in the system | Medium | Tie maintenance payments to closed reports |
Approval logChain: Proposal & feasibility approval · version 4
Every decision on the form — who, their role, the note and the time. It prints with the form.
| # | Step | Kind | Name | Decision | Note | Date & time |
|---|---|---|---|---|---|---|
| 1 | Author | — | Eng. Waleed O. Al-JuhaniDirector, Facilities Operations & Maintenance | Submitted | — | 2026-02-11 12:39 |
| 2 | Line manager endorsement | Technical acceptance | Eng. Reem K. Al-DosariThe requester’s line manager | Approved | — | 2026-02-15 14:53 |
| 3 | PMO review | Methodology review | Ghada A. Al-ShahraniPMO — analyst | Approved | — | 2026-02-16 09:00 |
| 4 | Portfolio manager review | Technical acceptance | Approval enginePortfolio manager | Pre-breach alert | — | 2026-10-08 08:00 |
| 5 | Portfolio manager review | Technical acceptance | Approval engineEscalated automatically to PMO — director (Dr. Noura M. Al-Otaibi) on 2026-10-12 | Automatic escalation | — | 2026-10-12 08:05 |
Signatures
Line manager endorsement
Eng. Reem K. Al-Dosari
Approved2026-02-15
PMO review
Ghada A. Al-Shahrani
Approved2026-02-16
Portfolio manager review
Eng. Bandar M. Al-Shammari
Awaiting decision
Cost & funding review
Munirah A. Al-Khalidi
Later
Project Approval Committee
Dr. Noura M. Al-Otaibi
Later