Strategic objectives performance report — Q3 2026
Strategic objectives performance reportInternal
Riyadh Chamber of Commerce & Industry · Q3 2026
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Strategic objectives performance report — Q3 2026
Riyadh Chamber of Commerce & Industry
- Period
- Q3 2026
- Generated
- 7 October 202626 Rabiʻ II 1448 AH
- Submitted to
- The Secretary-General and the Executive Committee
- Owner
- Dr. Amal F. Al-Sudairi
Prepared by the Enterprise PMO — automatically, on Munjaz
Executive summary
Written by Copilot from system data — review before sending
4 objectives of 12 reached the «Q3 2026» target, 6 are at risk and 2 off track. The weakest is «Active sectoral committees and business challenges resolved» at 82.3%.
The objectives not met are served by 12 initiatives and 28 projects; each objective with its owner and KPIs is on the next page.
Key figures
- Strategy achievement
- 90.6%
- Objectives on track
- 4 / 12
- KPIs at target
- 17 / 30
- Initiative progress
- 57% / 62%
- Initiatives behind
- 5
- KPIs below target
- 13
- Owner
- 11
- Projects linked to an objective
- 28
Achievement by objective
| Category | Achievement |
|---|---|
| SO-1.1 Greater influence on government decision-making | 83.2% |
| SO-1.2 Active sectoral committees and business challenges resolved | 82.3% |
| SO-1.3 A better image of the chamber and stronger communication | 94.0% |
| SO-2.1 High-quality, value-adding digital core services for members | 85.5% |
| SO-2.2 A better member experience and service quality | 96.3% |
| SO-2.3 The chamber’s services across Riyadh city and its governorates | 87.9% |
| SO-2.4 Empower entrepreneurship, SMEs and employment | 88.1% |
| SO-3.1 Produce more influential knowledge and information | 85.2% |
| SO-3.2 A stronger presence in forums, events and trade delegations | 103.3% |
| SO-4.1 Financial sustainability | 92.2% |
| SO-4.2 Streamlined governance and dependable technology | 95.0% |
| SO-4.3 Innovative, results-driven human capital | 96.3% |
Pillars & objectives
| Objective | Owner | Achievement | Status |
|---|---|---|---|
| SO-1.1 Greater influence on government decision-making | Eng. Ziyad A. Al-Dakheel | 83% | Off track |
| SO-1.2 Active sectoral committees and business challenges resolved | Hala F. Al-Angari | 82% | Off track |
| SO-1.3 A better image of the chamber and stronger communication | Nawaf S. Al-Ajmi | 94% | At risk |
| SO-2.1 High-quality, value-adding digital core services for members | Eng. Sami A. Al-Fraih | 86% | At risk |
| SO-2.2 A better member experience and service quality | Badr N. Al-Haqbani | 96% | On track |
| SO-2.3 The chamber’s services across Riyadh city and its governorates | Eng. Bandar M. Al-Shammari | 88% | At risk |
| SO-2.4 Empower entrepreneurship, SMEs and employment | Eng. Turki A. Al-Anazi | 88% | At risk |
| SO-3.1 Produce more influential knowledge and information | Eng. Ziyad A. Al-Dakheel | 85% | At risk |
| SO-3.2 A stronger presence in forums, events and trade delegations | Yousef A. Al-Omari | 100% | On track |
| SO-4.1 Financial sustainability | Sarah A. Al-Qarni | 92% | At risk |
| SO-4.2 Streamlined governance and dependable technology | Dr. Amal F. Al-Sudairi | 95% | On track |
| SO-4.3 Innovative, results-driven human capital | Abdulmajeed R. Al-Dosari | 96% | On track |
Key performance indicators
| KPI | Reading | Target | Achievement | Status |
|---|---|---|---|---|
| K-1.1.1 Recommendations raised to government bodies (cumulative) | 480 | 675 | 71% | Off track |
| K-1.1.2 Recommendations adopted by government bodies | 30 | 30.5 | 98% | On track |
| K-1.2.1 Business challenges resolved through the Challenges Centre | 38 | 48.8 | 78% | Off track |
| K-1.2.2 Sectoral committee members’ meeting attendance | 76 | 77.5 | 98% | On track |
| K-1.3.1 Average reply time to member enquiries on digital channels | 10 | 10.5 | 105% | On track |
| K-1.3.2 Positive sentiment about the chamber in media and social channels | 85 | 85.5 | 99% | On track |
| K-2.1.1 Member satisfaction with digital services | 74 | 80.8 | 92% | At risk |
| K-2.1.2 Chamber services fully available online | 68 | 73.8 | 92% | At risk |
| K-2.1.3 Membership and renewal requests completed with no visit | 57 | 55 | 104% | On track |
| K-2.2.1 Transactions completed at the Premium Members Centre per month | 4 | 4.2 | 96% | At risk |
| K-2.2.2 Member satisfaction with service at headquarters and the branches | 70 | 70 | 100% | On track |
| K-2.3.1 Headquarters and branch projects delivered to plan | 72 | 79.3 | 91% | At risk |
| K-2.3.2 Committee and training halls fitted out this year (cumulative) | 44 | 45 | 98% | On track |
| K-2.3.3 Members within 30 minutes of a branch or service point | 75.9 | 76.3 | 100% | On track |
| K-2.4.1 Trainees on the training centre’s programmes (cumulative) | 1,580 | 1,800 | 88% | Off track |
Continued on the next page
Key performance indicators
| KPI | Reading | Target | Achievement | Status |
|---|---|---|---|---|
| K-2.4.2 Start-ups served by the Entrepreneurship Fast Track (cumulative) | 165 | 150 | 110% | On track |
| K-3.1.1 Economic studies and reports published (cumulative) | 7 | 9 | 78% | Off track |
| K-3.1.2 Monthly visits to the Business Observatory portal | 12.9 | 12.3 | 105% | On track |
| K-3.2.1 Attendee satisfaction with forums and events | 84 | 85 | 99% | On track |
| K-3.2.2 International MoUs and cooperation agreements signed through delegations | 4 | 4.5 | 89% | Off track |
| K-4.1.1 Approved budget executed | 70 | 71.3 | 98% | On track |
| K-4.1.2 Savings from spend rationalisation | 2.8 | 3.2 | 86% | Off track |
| K-4.1.3 Non-membership revenue from services, programmes and events (cumulative) | 46.6 | 48 | 97% | On track |
| K-4.2.1 Projects compliant with the delivery methodology | 82 | 82.8 | 99% | On track |
| K-4.2.2 PMO maturity index | 3.1 | 3.2 | 96% | At risk |
| K-4.2.3 Project data completeness & quality | 83 | 88.8 | 94% | At risk |
| K-4.2.4 Chamber systems hosted in the cloud | 45 | 42.5 | 106% | On track |
| K-4.2.5 Compliance with NCA Essential Cybersecurity Controls | 90 | 90.8 | 99% | On track |
| K-4.3.1 Staff who completed specialist development tracks | 22 | 21.8 | 101% | On track |
| K-4.3.2 Employee engagement index | 70 | 72.8 | 96% | At risk |