Deviations & corrective actions report — October 2026 (latest)
Deviations & corrective actions reportInternal
Riyadh Chamber of Commerce & Industry · October 2026 (latest)
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Deviations & corrective actions report — October 2026 (latest)
Riyadh Chamber of Commerce & Industry
- Period
- October 2026 (latest)
- Generated
- 4 October 202623 Rabiʻ II 1448 AH
- Submitted to
- The Secretary-General and the Executive Committee
- Owner
- Tariq S. Al-Yami
Prepared by the Enterprise PMO — automatically, on Munjaz
Executive summary
Written by Copilot from system data — review before sending
16 KPIs are below the «October 2026 (latest)» target; the largest deviation is «Business challenges resolved through the Challenges Centre» (−21.9).
The register holds 22 actions; 3 are past their date and 1 closed this month.
Key figures
- KPIs below target
- 16
- Open corrective actions
- 21
- Overdue actions
- 3
- Done
- 1
KPIs off the period target
| Category | Deviation |
|---|---|
| K-1.2.1 Business challenges resolved through the Challenges Centre | −21.9% |
| K-3.1.1 Economic studies and reports published (cumulative) | −20.0% |
| K-1.1.1 Recommendations raised to government bodies (cumulative) | −18.7% |
| K-4.1.2 Savings from spend rationalisation | −13.9% |
| K-2.3.1 Headquarters and branch projects delivered to plan | −10.1% |
| K-2.1.1 Member satisfaction with digital services | −9.9% |
| K-2.4.1 Trainees on the training centre’s programmes (cumulative) | −9.5% |
| K-2.1.2 Chamber services fully available online | −9.0% |
| K-4.2.3 Project data completeness & quality | −8.6% |
| K-2.2.1 Transactions completed at the Premium Members Centre per month | −4.3% |
| K-2.3.2 Committee and training halls fitted out this year (cumulative) | −4.0% |
| K-4.2.2 PMO maturity index | −3.5% |
| K-4.3.2 Employee engagement index | −3.4% |
| K-1.1.2 Recommendations adopted by government bodies | −3.1% |
| K-3.2.1 Attendee satisfaction with forums and events | −2.3% |
| K-1.3.1 Average reply time to member enquiries on digital channels | −1.8% |
KPIs off the period target
| KPI | Reading | Target | Deviation | Owner |
|---|---|---|---|---|
| K-1.2.1 Business challenges resolved through the Challenges Centre | 41 | 52.5 | −21.9% | Hala F. Al-Angari |
| K-3.1.1 Economic studies and reports published (cumulative) | 8 | 10 | −20.0% | Eng. Ziyad A. Al-Dakheel |
| K-1.1.1 Recommendations raised to government bodies (cumulative) | 610 | 750 | −18.7% | Hala F. Al-Angari |
| K-4.1.2 Savings from spend rationalisation | 3.1 | 3.5 | −13.9% | Munirah A. Al-Khalidi |
| K-2.3.1 Headquarters and branch projects delivered to plan | 73 | 81.2 | −10.1% | Eng. Bandar M. Al-Shammari |
| K-2.1.1 Member satisfaction with digital services | 74 | 82.2 | −9.9% | Eng. Reem K. Al-Dosari |
| K-2.4.1 Trainees on the training centre’s programmes (cumulative) | 1,810 | 2,000 | −9.5% | Eng. Shahad M. Al-Malki |
| K-2.1.2 Chamber services fully available online | 69 | 75.8 | −9.0% | Faisal A. Al-Shehri |
| K-4.2.3 Project data completeness & quality | 83 | 90.8 | −8.6% | Tariq S. Al-Yami |
| K-2.2.1 Transactions completed at the Premium Members Centre per month | 4.1 | 4.3 | −4.3% | Badr N. Al-Haqbani |
| K-2.3.2 Committee and training halls fitted out this year (cumulative) | 48 | 50 | −4.0% | Eng. Ahmed Y. Asiri |
| K-4.2.2 PMO maturity index | 3.2 | 3.3 | −3.5% | Dr. Noura M. Al-Otaibi |
| K-4.3.2 Employee engagement index | 71 | 73.5 | −3.4% | Abdulmajeed R. Al-Dosari |
| K-1.1.2 Recommendations adopted by government bodies | 31 | 32 | −3.1% | Eng. Ziyad A. Al-Dakheel |
Continued on the next page
KPIs off the period target
| KPI | Reading | Target | Deviation | Owner |
|---|---|---|---|---|
| K-3.2.1 Attendee satisfaction with forums and events | 84 | 86 | −2.3% | Yousef A. Al-Omari |
| K-1.3.1 Average reply time to member enquiries on digital channels | 9.5 | 9.3 | −1.8% | Nawaf S. Al-Ajmi |
Corrective actions
| Corrective action | KPI | Owner | Due | Status |
|---|---|---|---|---|
| Take the conference & general-assembly hall fit-out out of the new HQ construction contract and tender it separately | K-2.3.1 | Eng. Ahmed Y. Asiri | 2026-11-30 | In progress |
| Speed up the handover of the new HQ site’s northern plot with the Riyadh Region Municipality and the Saudi Electricity Company | K-2.3.1 | Eng. Bandar M. Al-Shammari | 2026-10-20 | Overdue |
| An extra evening shift on the committee-rooms wing at the current HQ until year end | K-2.3.2 | Eng. Waleed O. Al-Juhani | 2026-12-31 | In progress |
| Commission three sector studies from a research house to publish them before year end | K-3.1.1 | Eng. Ziyad A. Al-Dakheel | 2026-12-15 | Open |
| Fix the registration and seating complaints from the 12th Forum before the business community’s annual ceremony | K-3.2.1 | Yousef A. Al-Omari | 2026-11-15 | In progress |
| Extend the Premium Members Centre’s hours into the evening two days a week | K-2.2.1 | Badr N. Al-Haqbani | 2026-10-25 | Overdue |
| Equip 18 training & committee rooms in the Shaqra branch within the current rehabilitation | K-2.3.2 | Eng. Mishari K. Al-Otaibi | 2026-12-31 | Open |
| A drive with member businesses to enrol their staff in Q4 programmes | K-2.4.1 | Eng. Abdulrahman S. Al-Harbi | 2026-12-10 | In progress |
| Link the recommendations tracker to government replies so an adopted recommendation counts as soon as it is announced | K-1.1.2 | Hala F. Al-Angari | 2026-11-20 | Open |
| An awareness drive for the Challenges Centre in the three governorates lagging on cases | K-1.2.1 | Hala F. Al-Angari | 2026-10-30 | In progress |
| Adopt a quarterly schedule for raising recommendations on the board-approved template | K-1.1.1 | Eng. Ziyad A. Al-Dakheel | 2026-11-25 | Open |
| Route complete enquiries automatically in Member 360 without manual triage | K-1.3.1 | Nawaf S. Al-Ajmi | 2026-11-05 | In progress |
| Fix the five biggest complaints in the My Business journey, starting with re-keyed commercial-register data | K-2.1.1 | Eng. Sultan F. Al-Ghamdi | 2026-11-30 | In progress |
| Speed up the Nafath integration in My Business with a dedicated integration squad | K-2.1.1 | Hussam T. Al-Qurashi | 2026-10-22 | Overdue |
| Ship 6 priority e-services before year end in an interim release | K-2.1.2 | Faisal A. Al-Shehri | 2026-12-20 | Open |
| Contract two analysts to clear the Challenges Centre backlog | K-1.2.1 | Hala F. Al-Angari | 2026-11-10 | In progress |
Continued on the next page
Corrective actions
| Corrective action | KPI | Owner | Due | Status |
|---|---|---|---|---|
| Require sectoral committee secretaries to log challenges raised in meetings within 48 hours | K-1.2.1 | Eng. Ziyad A. Al-Dakheel | 2026-12-31 | Open |
| An improvement plan for the benefits dimension of the maturity model | K-4.2.2 | Dr. Noura M. Al-Otaibi | 2026-12-15 | Open |
| Turn on automatic reminders and escalate projects not updated within 7 days | K-4.2.3 | Tariq S. Al-Yami | 2026-11-01 | In progress |
| A Munjaz data-update workshop for construction project managers | K-4.2.3 | Dr. Noura M. Al-Otaibi | 2026-10-15 | Completed |
| Renegotiate the cleaning and O&M contracts for the chamber’s branches | K-4.1.2 | Munirah A. Al-Khalidi | 2026-11-30 | Open |
| An action plan per department from the engagement survey | K-4.3.2 | Abdulmajeed R. Al-Dosari | 2026-12-31 | Open |