MunjazStrategy & projects
MunjazPMO PLATFORMProposal
Project proposal & feasibility study
Justification, objectives, benefits, cost and initial risks
- Form no.
- RC-PMO-F01
- Template edition
- 2.1
- Version
- V1
- Form date
- 2026-10-12
- Hijri
- 1 Jumada I 1448 AH
Auto-filled — Filled by the platform from the project record, not typed.
- Proposal no.
- DMD-2026-010
- Proposal
- AI assistant for members in the My Business portal
- Portfolio
- Member Services & Business Voice Portfolio
- Sector
- Digital Transformation & IT
- Sponsor
- Eng. Majed S. Al-Rasheed
- Proposed by
- Rakan F. Al-Mohammadi
1The proposalAuto-filled
- TitleAuto-filled
- AI assistant for members in the My Business portal
- Proposed byAuto-filled
- Rakan F. Al-Mohammadi
- DepartmentAuto-filled
- Data & AI Department
- Submitted onAuto-filled
- 2026-10-12
- Proposal numberAuto-filled
- DMD-2026-010
2Justification
The problem or need
62% of member enquiries about My Business are repeats (membership request status, renewal fees, certificate-of-origin requirements) that tie up the contact centre.
Today
Today’s website chatbot answers only general questions and cannot see the member’s request status.
3Objectives
- An Arabic AI assistant inside My Business that answers about requests and fees around the clock and hands complex cases to an agent.
Strategic objectives served
- SO-2.1 — High-quality, value-adding digital core services for members
- SO-1.2 — Active sectoral committees and business challenges resolved
4Expected benefits
| Kind | Benefit |
|---|---|
| Cost saving | 40% of repeat enquiries handled by the assistant |
| Satisfaction | Service 24/7 |
5Cost & feasibility
Estimated cost
SAR 170K
Funding
—
6Initial risks
| Risk | Level | Proposed response |
|---|---|---|
| No initial risks recorded | ||
Approval logChain: Proposal & feasibility approval · version 4
Every decision on the form — who, their role, the note and the time. It prints with the form.
| # | Step | Kind | Name | Decision | Note | Date & time |
|---|---|---|---|---|---|---|
| 1 | Author | — | Rakan F. Al-MohammadiData Engineer | Submitted | — | 2026-10-12 12:09 |
| 2 | Line manager endorsement | Technical acceptance | Approval engineThe requester’s line manager | Pre-breach alert | — | 2026-10-14 08:00 |
Signatures
Line manager endorsement
Eng. Reem K. Al-Dosari
Awaiting decision
PMO review
Ghada A. Al-Shahrani
Later
Portfolio manager review
Faisal A. Al-Shehri
Later
Cost & funding review
Munirah A. Al-Khalidi
Later
Project Approval Committee
Dr. Noura M. Al-Otaibi
Later