Preliminary score from screening — confirmed after evaluation
Estimated cost
SAR 170K
Net present value
—
After the business case
Internal rate of return
—
After the business case
Payback period
—
After the business case
Rank in the 2027 plan
—
Gate into «Submitted»DecisionGoDate12 October 2026DraftComplete
Gate into «Initial review»DecisionNot held yetNext gateSubmittedCurrent stageCurrent stage
Gate into «Feasibility»DecisionNot held yet3Initial reviewNot started
Gate into «Evaluation»DecisionNot held yet4FeasibilityNot started
Gate into «Committee review»DecisionNot held yet5EvaluationNot started
Gate into «Approved»DecisionNot held yet6Committee reviewNot started
Gate into «Prioritized»DecisionNot held yet7ApprovedNot started
Gate into «Converted to project»DecisionNot held yet8PrioritizedNot started
9Converted to projectNot started
The request as filed
What the requester wrote on the intake form
Problem
62% of member enquiries about My Business are repeats (membership request status, renewal fees, certificate-of-origin requirements) that tie up the contact centre.
Current state
Today’s website chatbot answers only general questions and cannot see the member’s request status.
Objective
An Arabic AI assistant inside My Business that answers about requests and fees around the clock and hands complex cases to an agent.
Expected scope
A language model grounded on the chamber’s service guides, request-status lookup after Nafath sign-in, and portal and WhatsApp channels.
