RSK-0003My Business Portal 2.0 — the Unified Member Journey
Late sign-off of membership and attestation requirements by the owning departments
A risk's detail, response, contingency and residual risk.
Risk statement
From cause to event to impact — with the preventive controls before the event and the contingency after it
Cause
Several departments own the membership and certificate procedures, and practice differs between headquarters and the Second Industrial City and National Products branches
Preventive controls
- A requirements alignment workshop with the departments’ and branches’ representatives, chaired by the programme manager
- A single sign-off matrix for requirements, signed by the Director General of Membership & Attestation
2 / 2
Event
Late sign-off of membership and attestation requirements by the owning departments
Any requirement unsigned for more than 10 working days
Contingency
Take the conflict to the Assistant Secretary-General for Member Experience & Business Development for a ruling within a week
Impact
Six member services redesigned and wave 1 delayed by three weeks
Assessment
The level before and after the response
Inherent
Residual
Exposure
SAR 60K
Residual
50% off the score
Score trend
Last six months
- Score
- Target residual
Escalation path
Escalation engine: a high risk unreviewed for 10 days notifies the PM, 15 the programme manager, 20 the PMO director
Last reviewed 6 days ago · Outside the engine — below «high»
Project manager
Current levelEng. Sultan F. Al-Ghamdi
Currently followed up here- 2
Programme manager
Eng. Reem K. Al-Dosari
- 3
PMO director
Dr. Noura M. Al-Otaibi
- 4
Executive committee
Dr. Abdullah S. Al-Qahtani
By the PMO director’s decision
Mitigation plan
Each action with its owner and date — tick it off when complete
A requirements alignment workshop with the departments’ and branches’ representatives, chaired by the programme manager
Eng. Reem K. Al-DosariEng. Reem K. Al-DosariHead of the My Business Portal & Programme Manager, Digital Member JourneyP-004r.aldosari@chamber.saIn progressIn 2 days2026-10-3019 Jumada I 1448 AHA single sign-off matrix for requirements, signed by the Director General of Membership & Attestation
Lama S. Al-HarbiLama S. Al-HarbiSenior Business Analyst — Member ServicesP-006l.alharbi@chamber.saNot startedIn 15 days2026-11-122 Jumada II 1448 AH
Trigger
Any requirement unsigned for more than 10 working days
Contingency
Take the conflict to the Assistant Secretary-General for Member Experience & Business Development for a ruling within a week