RC/2025/007
Terms, guarantees, milestones, variation orders and payment certificates.
From original to current value
Variations pending: 1 worth SAR 92.5K — if approved the value becomes SAR 2.6M
66% of the current value paid
Paid
1.7Mof a current value of SAR 2.6M
AI insight
Go-live runs 42 days behind plan. The extension claim was assessed at 28 days and the pending variation (SAR 92.5K) adds 21 days; approving both moves the contract end beyond 31 March 2027.
Design, build and run My Business Portal 2.0: 68 member e-services (membership, renewal and transfer, e-attestation, certificate of origin, document verification, appointment booking, the membership-fee calculator), Nafath sign-in, commercial-register data through the Government Service Bus, and fees through SADAD.
Payments against accepted milestones per the payment schedule, within 30 days of the acceptance record.
Payment period
30 days
Retention
10%
Released at final acceptance
Advance payment
10%
Recovered from certificates
Penalty cap
6%
Of the contract value
Defects liability
6 months
After substantial completion
Bar: paid share of the value; gold mark: today
Met: 3 of 4
| Measure | Target | Achieved | Breach penalty |
|---|---|---|---|
| Production availability | 99.9% monthly | 99.71% | 2,000 |
| P1 incident response | within 30 min | average 12 min | — |
| P1 incident resolution | within 4 h | average 2.6 h | — |
| UAT defect fix | within 5 working days | average 3 days | — |
Integration-ready for the Dynamics 365 supplier portalIntegration-ready
Supplier-portal reference: 2503600485
The integration layer is in place; data exchange starts once the permissions and interfaces are granted.
Bank guarantees and insurance policies with their expiry
