My Business Portal & e-Services — operational plan 2026

My Business Portal & e-Services Department

Approved

Run today’s My Business portal, move services onto release 2.0 and measure member satisfaction with the digital channel.

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ActivityJanFebMarAprMayJunJulAugSepOctNovDecProgress

DoneOn scheduleLateNot startedToday, 28 October

Links to KPIs and targets

Every KPI the plan’s activities move: its current value against the 2026 target, and the activities serving it

K-2.1.2

At risk

Actual ⁦69%⁩ of target ⁦80%⁩⁦86%⁩

K-2.1.3

On track

Actual ⁦58%⁩ of target ⁦60%⁩⁦97%⁩

K-2.1.1

Off track

Actual ⁦74%⁩ of target ⁦85%⁩⁦87%⁩

K-2.2.2

On track

Actual ⁦71%⁩ of target ⁦72%⁩⁦99%⁩

Department: My Business Portal & e-Services Department
Owner: Eng. Reem K. Al-DosariHead of the My Business Portal & Programme Manager, Digital Member Journey
Plan year: 2026
Operating budget: SAR 1.2M

The objectives and initiatives the plan delivers

Linked strategic objectives

Linked initiatives

Prepared and submitted by the department
Eng. Reem K. Al-Dosari · submitted · 2026-01-256 Shaʻban 1447 AH
Reviewed by Strategy Management
Abeer H. Al-Shamrani · approved · 2026-02-0315 Shaʻban 1447 AH
Approved by the sector’s executive director
Eng. Majed S. Al-Rasheed · approved · 2026-02-1224 Shaʻban 1447 AH

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