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Member 360 — Member Relationship Management on Dynamics 365

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One record for every member business — its membership, transactions, enquiries, events and committees — linked to the Ministry of Commerce commercial register and the Saudi Business Center.

Budget (BAC)

SAR 1.2M

Actual cost

SAR 72K

⁦6%⁩ of budget

Progress

⁦6%⁩Awaiting acceptance ⁦4%⁩

Estimate at completion

SAR 1.2M

SPI · CPI

1.00Schedule performance index · 1.001.00Cost performance index · 1.00

Forecast finish

⁦2027-12-30⁩

On baseline

PlanningStage ⁦3⁩ of ⁦5⁩

Next gate:Execution30 September 2026

  1. Pre-start · CompletePre-start · Complete
  2. Gate into «Initiation»DecisionGoDate6 May 2026Initiation · CompleteInitiation · Complete
  3. Gate into «Planning»DecisionGoDate5 July 2026Planning · Current stagePlanning · Current stage
  4. Gate into «Execution»DecisionNot held yetDate30 September 2026Execution · Not startedExecution · Not started
  5. Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started

Project charter

Objective, scope, deliverables, roles and budget

Riyadh ChamberMunjazStrategy & projectsMunjazPMO PLATFORM

Initiation

Project charter

Objective, scope, deliverables, roles and budget

Form no.
RC-PMO-F04
Template edition
3.0
Version
V2
Form date
⁦2026-07-03⁩
Hijri
18 Muharram 1448 AH
ApprovedPRJ-2026-011Member 360 — Member Relationship Management on Dynamics 365

Auto-filled — Filled by the platform from the project record, not typed.

Project code
PRJ-2026-011
Project
Member 360 — Member Relationship Management on Dynamics 365
Portfolio
Technology & Enterprise Systems Portfolio
Sector
Digital Transformation & IT
Sponsor
Eng. Sami A. Al-Fraih
Project manager
Dana S. Al-Saleh

1Objective

Background

One record for every member business — its membership, transactions, enquiries, events and committees — linked to the Ministry of Commerce commercial register and the Saudi Business Center.

Project objectives

  1. A better member experience and service quality
  2. High-quality, value-adding digital core services for members

2Scope

In scope

  • One record for every member business — its membership, transactions, enquiries, events and committees — linked to the Ministry of Commerce commercial register and the Saudi Business Center.
  • Migration from legacy systems
  • ERP integration

Out of scope

  • Operation and maintenance after the warranty period
  • Work outside the approved site or system boundary

3Deliverables and milestones

DeliverableDue
Project management plan⁦2026-07-27⁩
Main deliverable — stage 1⁦2027-04-08⁩
Main deliverable — final stage⁦2027-10-15⁩
Final report⁦2027-12-30⁩
MilestoneDate
Charter approved⁦2026-07-03⁩
Contract signed⁦2026-09-30⁩
50% of works complete⁦2027-04-08⁩
Provisional acceptance⁦2027-11-17⁩
Closure⁦2027-12-30⁩

4RolesAuto-filled

SponsorAuto-filled
Eng. Sami A. Al-Fraih
Project ownerAuto-filled
Badr N. Al-Haqbani
Project managerAuto-filled
Dana S. Al-Saleh
StakeholderRole
Project sponsorDecisions and funding
Project ownerAccepts deliverables, owns benefits
Project Management Office (PMO)Governance and compliance
Governance bodyRoleCadence
Change CommitteeApproves scope, cost and schedule changesWeekly
PMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
Project management teamDay-to-day control, risks, impediments, the periodic update cardWeekly

5BudgetAuto-filled

LineAmount
Main contractSAR 865K
Supervision & consultingSAR 165K
Internal teamSAR 110K
Contingency reserve (5%)SAR 60K
Approved budgetSAR 1.2M

Funding

The owning sector’s approved budget

6Success criteria and constraints

Success criteria

  • Delivered within the approved budget
  • On the approved date ±5%
  • Target benefits within 12 months

Constraints

  • Stay within the approved budget
  • Comply with the Government Tenders & Procurement Law

Assumptions

  • Named internal staff available throughout
  • Approvals land within the workflow’s action time limits

Approval logChain: Project charter approval · version ⁦1⁩

Every decision on the form — who, their role, the note and the time. It prints with the form.

#StepKindNameDecisionNoteDate & time
1Author—Dana S. Al-SalehDirector, Enterprise Systems & IntegrationSubmitted—⁦2026-06-24⁩ 10:00
2PMO complianceMethodology reviewDr. Noura M. Al-OtaibiPMO — directorApproved—⁦2026-06-27⁩ 12:30
3Project ownerTechnical acceptanceBadr N. Al-HaqbaniProject ownerApproved—⁦2026-06-30⁩ 09:45
4Budget funding confirmedFinancial approvalMunirah A. Al-KhalidiFinanceApproved—⁦2026-07-01⁩ 11:10
5Sponsor approvalTechnical acceptanceEng. Sami A. Al-FraihProject sponsorApproved—⁦2026-07-03⁩ 11:00

Signatures

PMO compliance

Dr. Noura M. Al-Otaibi

Approved⁦2026-06-27⁩

Project owner

Badr N. Al-Haqbani

Approved⁦2026-06-30⁩

Budget funding confirmed

Munirah A. Al-Khalidi

Approved⁦2026-07-01⁩

Sponsor approval

Eng. Sami A. Al-Fraih

Approved⁦2026-07-03⁩

Issued from Munjaz — Riyadh Chamber · ⁦2026-10-28⁩Form RC-PMO-F04 · version V2

Project charter

Prints the form and its approval log on A4.

Approval path

Read from the approval engine: the steps, their holders and the time limits in working days.

Chain: Project charter approval · version ⁦1⁩

Submitted by Dana S. Al-Saleh on ⁦2026-06-24⁩

  1. Methodology review

    PMO compliance

    Dr. Noura M. Al-Otaibi · PMO — director

    Approved · ⁦2026-06-27⁩ at ⁦12:30⁩

  2. Technical acceptance

    Project owner

    Badr N. Al-Haqbani · Project owner

    Approved · ⁦2026-06-30⁩ at ⁦09:45⁩

  3. Financial approval

    Budget funding confirmed

    Munirah A. Al-Khalidi · Finance

    On the path because: Financial link?

    Approved · ⁦2026-07-01⁩ at ⁦11:10⁩

  4. Technical acceptance

    Sponsor approval

    Eng. Sami A. Al-Fraih · Project sponsor

    Approved · ⁦2026-07-03⁩ at ⁦11:00⁩

Approval complete — the form is approved and in force.

Previous versions

Every version is kept with its status and what changed.

  1. V2ApprovedCurrent⁦2026-07-03⁩

    Approved version

    • PMO comments addressed

    Dana S. Al-Saleh

  2. V1Returned for edit⁦2026-06-14⁩

    First draft

    • Returned to detail the budget

    Dana S. Al-Saleh

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