Member 360 — Member Relationship Management on Dynamics 365

Project name

Member 360 — Member Relationship Management on Dynamics 365

Project code

PRJ-2026-011Copy code

Project sponsor

Eng. Sami A. Al-FraihEng. Sami A. Al-FraihAssistant Secretary-General, Member Experience & Business DevelopmentP-049·s.alfraih@chamber.sa

Project manager

Dana S. Al-SalehDana S. Al-SalehDirector, Enterprise Systems & IntegrationP-025·d.alsaleh@chamber.sa

Project owner

Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046·b.alhaqbani@chamber.sa

Portfolio & programme

Technology & Enterprise Systems PortfolioEnterprise Systems & Dynamics 365 Programme

Type & methodology

IT · Waterfall

Current phase

3Planning

One record for every member business — its membership, transactions, enquiries, events and committees — linked to the Ministry of Commerce commercial register and the Saudi Business Center.

1. 1A better member experience and service quality
2. 2High-quality, value-adding digital core services for members

1. 1Migration from legacy systems
2. 2ERP integration
3. 3Essential cybersecurity controls

1. Charter approved⁦2026-07-03⁩
2. Contract signed⁦2026-09-30⁩
3. 50% of works complete⁦2027-04-08⁩
4. Provisional acceptance⁦2027-11-17⁩
5. Closure⁦2027-12-30⁩

• No risks recorded yet.

• Stay within the approved budget
• Comply with the Government Tenders & Procurement Law

• Named internal staff available throughout
• Approvals land within the workflow’s action time limits

• Project sponsorDecisions and funding
• Project ownerAccepts deliverables, owns benefits
• Project Management Office (PMO)Governance and compliance

1. 1Delivered within the approved budget
2. 2On the approved date ⁦±5%⁩
3. 3⁦Target benefits within 12 months⁩

• Change CommitteeApproves scope, cost and schedule changesWeekly
• PMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
• Project management teamDay-to-day control, risks, impediments, the periodic update cardWeekly