MunjazStrategy & projects
MunjazPMO PLATFORMRiyadh ChamberRC/2025/010
Terms, guarantees, milestones, variation orders and payment certificates.
From original to current value
The original value and each approved variation
85% of the current value paid
Paid
630Kof a current value of SAR 740K
Build Release 2 of the dispute settlement & commercial arbitration platform: online settlement requests, the register of accredited arbitrators and conciliators and their assignment, remote sessions, and recorded minutes and agreements.
Payments against accepted milestones per the payment schedule, within 30 days of the acceptance record.
Payment period
30 days
Retention
5%
Released at final acceptance
Advance payment
10%
Recovered from certificates
Penalty cap
6%
Of the contract value
Defects liability
6 months
After substantial completion
Bar: paid share of the value; gold mark: today
Met: 4 of 4
| Measure | Target | Achieved | Breach penalty |
|---|---|---|---|
| Production availability | 99.9% monthly | 99.96% | — |
| P1 incident response | within 30 min | average 12 min | — |
| P1 incident resolution | within 4 h | average 2.6 h | — |
| UAT defect fix | within 5 working days | average 3 days | — |
Integration-ready for the Dynamics 365 supplier portalIntegration-ready
Supplier-portal reference: 2503810524
The integration layer is in place; data exchange starts once the permissions and interfaces are granted.
Bank guarantees and insurance policies with their expiry