Riyadh Chamber of Commerce & Industry
Project charter
Chamber ERP on Dynamics 365
APPROVEDV2Approved 2025-01-10
1Project identity
Required at this stage- Project name
- Chamber ERP on Dynamics 365
- Project code
- PRJ-2026-001
- Project sponsor
- Sarah A. Al-QarniSarah A. Al-QarniAssistant Secretary-General, Support ServicesP-012s.alqarni@chamber.sa
- Project manager
- Dana S. Al-SalehDana S. Al-SalehDirector, Enterprise Systems & IntegrationP-025d.alsaleh@chamber.sa
- Project owner
- Munirah A. Al-KhalidiMunirah A. Al-KhalidiDirector General, Finance & ProcurementP-018m.alkhalidi@chamber.sa
- Portfolio & programme
- Technology & Enterprise Systems PortfolioEnterprise Systems & Dynamics 365 Programme
- Type & methodology
- IT · Hybrid
- Current phase
- 4Execution
2Background & rationale
Required at this stageOne system on Dynamics 365 for the chamber’s finance, procurement and HR, connected to the My Business portal to collect membership and service fees.
3Objectives
Required at this stage- 1Financial sustainability
- 2Streamlined governance and dependable technology
Serves the strategic objectives:SO-4.1Financial sustainabilitySO-4.2Streamlined governance and dependable technology
4Scope
Required at this stageIn scope
- One system on Dynamics 365 for the chamber’s finance, procurement and HR, connected to the My Business portal to collect membership and service fees.
- Migration from legacy systems
- ERP integration
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
5High-level requirements
Required at this stage- 1Migration from legacy systems
- 2ERP integration
- 3Essential cybersecurity controls
6Deliverables
Required at this stage| 1 | Project management plan | 2025-02-10 |
| 2 | Main deliverable — stage 1 | 2026-01-13 |
| 3 | Main deliverable — final stage | 2026-09-21 |
| 4 | Final report | 2026-12-31 |
7Key milestones
Required at this stage- Charter approved2025-01-10
- Contract signed2025-05-07
- 50% of works complete2026-01-13
- Provisional acceptance2026-11-04
- Closure2026-12-31
8Budget
Required at this stage- Main contract71.9%2.3M
- Supervision & consulting14.1%455K
- Internal team9.0%290K
- Contingency reserve (5%)5.0%160K
The owning sector’s approved budgetTotal3.2M
9Timeline
Required at this stage10Key risks
Required at this stage- HighCustomisation and My Business portal integration costs exceeding the approved contingency
- MediumLate migration and reconciliation of historical financial data
- MediumImplementation consultants’ contracts ending before go-live
11Constraints
Required at this stage- Stay within the approved budget
- Comply with the Government Tenders & Procurement Law
12Assumptions
Required at this stage- Named internal staff available throughout
- Approvals land within the workflow’s action time limits
13Stakeholders
Required at this stage- Project sponsorDecisions and funding
- Project ownerAccepts deliverables, owns benefits
- Project Management Office (PMO)Governance and compliance
14Success criteria
Required at this stage- 1Delivered within the approved budget
- 2On the approved date ±5%
- 3Target benefits within 12 months
15Governance structure
Required at this stage- Change CommitteeApproves scope, cost and schedule changesWeekly
- PMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
- Project management teamDay-to-day control, risks, impediments, the periodic update cardWeekly