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PRJ-2026-024On track1Pre-startStage-GatePlanned

Unified Contact Centre 920004565 & AI Assistant

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A multichannel contact centre on the unified number and an Arabic AI assistant on the website, the app and WhatsApp answering members’ questions — part of the Year of AI 2026.

Project managerEng. Omar H. BawazirProject sponsorEng. Majed S. Al-RasheedProgrammeSmart Headquarters & Communication Channels Programme

Budget (BAC)

SAR 5.5M

Actual cost

SAR 0

⁦0%⁩ of budget

Progress

⁦0%⁩Awaiting acceptance ⁦0%⁩

Estimate at completion

SAR 5.5M

SPI · CPI

1.00Schedule performance index · 1.001.00Cost performance index · 1.00

Forecast finish

⁦2028-12-31⁩

On baseline

Pre-startStage ⁦1⁩ of ⁦5⁩

Next gate:Initiation4 November 2026

  1. Pre-start · Current stagePre-start · Current stage
  2. Gate into «Initiation»DecisionNot held yetDate4 November 2026Initiation · Not startedInitiation · Not started
  3. Gate into «Planning»DecisionNot held yetPlanning · Not startedPlanning · Not started
  4. Gate into «Execution»DecisionNot held yetExecution · Not startedExecution · Not started
  5. Gate into «Closure»DecisionNot held yetClosure · Not startedClosure · Not started

Schedule & Gantt

The plan with its planned, actual and forecast dates, baselines, links and critical path. The forecast is scheduled from the data date through the links and constraints.

Finish-date drift

⁦+118⁩ days vs approved

Baseline (original = approved)⁦2028-12-31⁩
Current forecast⁦2029-04-28⁩
By earned schedule⁦2033-08-26⁩
Critical activities
12
of ⁦16⁩ open activities
Late activities
11
past their baseline finish
Schedule performance
0.00
earned ÷ planned value
Next milestone
in 256 days
Project plan approved
Expand allCollapse all
Activity
Unified Contact Centre 920004565 & AI AssistantPlanned: ⁦2027-01-03⁩ → ⁦2028-12-31⁩Forecast: ⁦2027-01-03⁩ → ⁦2029-04-28⁩Float: ⁦0⁩d
Management & governancePlanned: ⁦2027-01-03⁩ → ⁦2027-06-15⁩Forecast: ⁦2027-01-03⁩ → ⁦2027-07-11⁩Float: ⁦0⁩d
Project plan & baselinePlanned: ⁦2027-01-03⁩ → ⁦2027-04-13⁩Forecast: ⁦2027-01-03⁩ → ⁦2027-04-29⁩Float: ⁦0⁩dDrag to change its dates+16
Monitoring & reportingPlanned: ⁦2027-03-07⁩ → ⁦2027-06-15⁩Forecast: ⁦2027-03-17⁩ → ⁦2027-07-11⁩Float: ⁦0⁩dDrag to change its dates+26
Project plan approvedPlanned: ⁦2027-06-15⁩ → ⁦2027-06-15⁩Forecast: ⁦2027-07-11⁩ → ⁦2027-07-11⁩Float: ⁦657⁩dDrag to change its datesProject plan approved
Analysis & designPlanned: ⁦2027-05-09⁩ → ⁦2027-10-19⁩Forecast: ⁦2027-05-29⁩ → ⁦2027-12-04⁩Float: ⁦0⁩d
Business requirementsPlanned: ⁦2027-05-09⁩ → ⁦2027-08-17⁩Forecast: ⁦2027-05-29⁩ → ⁦2027-09-22⁩Float: ⁦0⁩dDrag to change its dates+36
Solution designPlanned: ⁦2027-07-10⁩ → ⁦2027-10-19⁩Forecast: ⁦2027-08-10⁩ → ⁦2027-12-04⁩Float: ⁦0⁩dDrag to change its dates+46
Designs approvedPlanned: ⁦2027-10-19⁩ → ⁦2027-10-19⁩Forecast: ⁦2027-12-04⁩ → ⁦2027-12-04⁩Float: ⁦511⁩dDrag to change its datesDesigns approved
BuildPlanned: ⁦2027-09-11⁩ → ⁦2028-04-24⁩Forecast: ⁦2027-10-22⁩ → ⁦2028-07-10⁩Float: ⁦0⁩d
Release 1Planned: ⁦2027-09-11⁩ → ⁦2027-12-20⁩Forecast: ⁦2027-10-22⁩ → ⁦2028-02-15⁩Float: ⁦0⁩dDrag to change its dates+57
Release 2Planned: ⁦2027-11-13⁩ → ⁦2028-02-21⁩Forecast: ⁦2028-01-03⁩ → ⁦2028-04-28⁩Float: ⁦0⁩dDrag to change its dates+67
IntegrationsPlanned: ⁦2028-01-15⁩ → ⁦2028-04-24⁩Forecast: ⁦2028-03-16⁩ → ⁦2028-07-10⁩Float: ⁦0⁩dDrag to change its dates+77
Build completePlanned: ⁦2028-04-24⁩ → ⁦2028-04-24⁩Forecast: ⁦2028-07-10⁩ → ⁦2028-07-10⁩Float: ⁦292⁩dDrag to change its datesBuild complete
Testing & acceptancePlanned: ⁦2028-03-17⁩ → ⁦2028-08-27⁩Forecast: ⁦2028-05-28⁩ → ⁦2028-12-03⁩Float: ⁦0⁩d
System testingPlanned: ⁦2028-03-17⁩ → ⁦2028-06-26⁩Forecast: ⁦2028-05-28⁩ → ⁦2028-09-21⁩Float: ⁦0⁩dDrag to change its dates+87
User acceptance testingPlanned: ⁦2028-05-19⁩ → ⁦2028-08-27⁩Forecast: ⁦2028-08-09⁩ → ⁦2028-12-03⁩Float: ⁦0⁩dDrag to change its dates+98
Testing & acceptance completePlanned: ⁦2028-08-27⁩ → ⁦2028-08-27⁩Forecast: ⁦2028-12-03⁩ → ⁦2028-12-03⁩Float: ⁦146⁩dDrag to change its datesTesting & acceptance complete
Launch & handoverPlanned: ⁦2028-07-21⁩ → ⁦2028-12-31⁩Forecast: ⁦2028-10-21⁩ → ⁦2029-04-28⁩Float: ⁦0⁩d
Training & changePlanned: ⁦2028-07-21⁩ → ⁦2028-10-29⁩Forecast: ⁦2028-10-21⁩ → ⁦2029-02-14⁩Float: ⁦0⁩dDrag to change its dates+108
Go-live & handoverPlanned: ⁦2028-09-22⁩ → ⁦2028-12-31⁩Forecast: ⁦2029-01-02⁩ → ⁦2029-04-28⁩Float: ⁦0⁩dDrag to change its dates+118
Final handoverPlanned: ⁦2028-12-31⁩ → ⁦2028-12-31⁩Forecast: ⁦2029-04-28⁩ → ⁦2029-04-28⁩Float: ⁦0⁩dDrag to change its datesFinal handover
  • Activities (forecast)
  • Baseline
  • Slip past baseline
  • Critical
  • Milestone
  • Phase / element
  • Today

⁦22⁩ rows shown · Data date ⁦2026-10-28⁩

AI schedule analysis

Computed from the current plan: ⁦16⁩ open activities, data date ⁦2026-10-28⁩

Critical-path risk⁦95%⁩ confidence

The critical path runs through ⁦11⁩ activities with no float

Every day lost on this chain is a day lost at launch. No other activity has three weeks of float or less.

The critical chain

In date order, to final acceptance

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