My Business Portal 2.0 — the Unified Member Journey

Project name

My Business Portal 2.0 — the Unified Member Journey

Project code

PRJ-2026-014Copy code

Project sponsor

Eng. Majed S. Al-RasheedEng. Majed S. Al-RasheedExecutive Director, Digital Transformation & ITP-011·m.alrasheed@chamber.sa

Project manager

Eng. Sultan F. Al-GhamdiEng. Sultan F. Al-GhamdiProject Manager, My Business Portal 2.0P-005·s.alghamdi@chamber.sa

Project owner

Badr N. Al-HaqbaniBadr N. Al-HaqbaniDirector General, Membership & AttestationP-046·b.alhaqbani@chamber.sa

Portfolio & programme

Member Services & Business Voice PortfolioDigital Member Journey Programme

Type & methodology

Digital · Hybrid

Current phase

4Execution

⁦The chamber runs 68 e-services for member businesses through five separate channels and legacy systems that do not talk to each other⁩; a member deals with several departments and branches for a single request, ⁦and membership and attestation requests that need checking take 21 days on average⁩. ⁦My Business Portal 2⁩.⁦0⁩ brings them into one digital journey: membership and renewal, e-attestation, certificates of origin, document verification and appointment booking.

1. 1⁦Bring 68 member e-services into the My Business portal in one journey⁩
2. 2⁦Cut the average time for membership and attestation requests that need checking from 21 days to 5⁩
3. 3⁦Lift member satisfaction with digital services to 88%⁩
4. 4⁦Reduce cost per transaction by 60%⁩

1. 1Single sign-on through Nafath for member business owners, their signatories and agents
2. 2Commercial-register data pulled automatically from the Ministry of Commerce through the Government Service Bus, fees collected through SADAD
3. 3A request workflow and forms engine the business configures without code
4. 4A unified company file with each request’s status, its certificates and membership, and instant notifications
5. 5⁦Full WCAG 2⁩.⁦1⁩ AA accessibility
6. 6In-Kingdom cloud hosting with NDMO data classification

1. Charter approved⁦2025-01-05⁩
2. Build & run contract signed⁦2025-04-30⁩
3. Advance payment (10%) released⁦2025-05-25⁩
4. Requirements & design signed off⁦2025-09-30⁩
5. Internal pilot (MVP) live⁦2026-03-31⁩
6. Data classification approved by the data office⁦2026-06-30⁩
7. Wave 1 development complete (24 services)⁦2026-09-30⁩
8. Nafath & Government Service Bus integration complete⁦2026-10-31⁩
9. Penetration test passed, security sign-off⁦2026-12-15⁩
10. User acceptance testing complete⁦2027-01-31⁩
11. Official launch of My Business Portal 2.0⁦2027-03-01⁩
12. Final acceptance & final payment⁦2027-03-31⁩

• HighNafath and Government Service Bus interfaces late
• HighVendor integration engineers in short supply
• MediumLate requirement sign-off by the service-owning departments
• MediumMembership and branch staff resisting the digital procedures
• MediumCritical penetration-test findings

• ⁦Approved budget SAR 4⁩.⁦32M including VAT⁩
• Hosting on a licensed cloud inside the Kingdom only
• Compliance with the ECC and the Personal Data Protection Law

• Nafath and Government Service Bus test environments available as agreed
• ⁦Service-owning departments sign off requirements within 10 working days⁩
• The vendor’s named team stays for the whole build

• Eng. Majed Al-RasheedExecutive Director, Digital Transformation — project sponsor
• Dr. Abdullah Al-QahtaniSecretary-General of the chamber
• Ministry of CommerceSupervisor of the chambers of commerce, owner of the commercial-register data
• National Information Center (Nafath)Integration partner
• Badr Al-HaqbaniMembership & Attestation — project owner
• Eng. Waleed Al-JuhaniFacilities O&M — owner of members’ service-hall readiness
• Membership, attestation and branch staffInternal users
• Member businesses and their authorised signatoriesBeneficiaries

1. 1⁦68 e-services live on the platform at close⁩
2. 2⁦99.9% availability in the first six months⁩
3. 3Penetration test passed with no critical or high findings
4. 4⁦70% of walk-in requests at HQ and the branches moved online within 12 months⁩

• Strategy & Projects Steering CommitteeStrategic decisions, escalations, major gatesMonthly
• Change CommitteeApproves scope, cost and schedule changesWeekly
• PMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
• Project management teamDay-to-day control, risks, impediments, the periodic update cardWeekly