My Business Portal 2.0 — the Unified Member Journey
Remove from watchlist68 member e-services in one journey — membership and renewal, e-attestation, certificates of origin, document verification and appointments — with Nafath sign-in and links to the Ministry of Commerce and the Saudi Business Center.
Budget (BAC)
Actual cost
60% of budget
Progress
Estimate at completion
SAR +180K
SPI · CPI
Forecast finish
42 days behind baseline
ExecutionStage 4 of 5
Next gate:Closure31 March 2027
- Pre-start · CompletePre-start · Complete
- Gate into «Initiation»DecisionGoDate22 September 2024Initiation · CompleteInitiation · Complete
- Gate into «Planning»DecisionConditional goDate5 January 2025Planning · CompletePlanning · Complete
- Gate into «Execution»DecisionConditional goDate27 April 2025Execution · Current stageExecution · Current stage
- Gate into «Closure»DecisionNot held yetDate31 March 2027Closure · Not startedClosure · Not started
Scope statementRequired at this stage
What the project delivers, what it does not, and when a deliverable counts as accepted.
The project delivers My Business Portal 2.0: 68 e-services for member businesses — membership and renewal, e-attestation, certificates of origin, document verification, appointment booking and the membership fee calculator — in a single member journey, with Nafath sign-in, commercial-register data from the Ministry of Commerce through the Government Service Bus and fees through SADAD, and a no-code request workflow and forms engine; membership records and business data are migrated and 420 chamber and branch staff trained, within SAR 4.32M and an official launch targeted for March 2027.
In scope
- A unified My Business portal in the Riyadh Chamber identity, meeting accessibility standards, with the membership-fee calculator
- Single sign-on through Nafath; commercial-register data and SADAD fee payment through the Government Service Bus
- A configurable, no-code request workflow and forms engine
- Migration of memberships, open requests and business records from the current My Business portal
- Change management and training for 420 chamber and branch staff
Out of scope
- The mobile app (separate project PRJ-2026-015)
- Re-engineering procedures that would need changes to the Chambers of Commerce Law or its bylaws
- The «Member 360» CRM (separate project PRJ-2026-011)
Acceptance criteria
- Wave 1 service package24 services pass UAT at 98% with no critical defects
- Nafath & Government Service Bus interfacesProduction sign-off from Nafath and from the Government Service Bus operator
- Membership & open-request migration100% record-count match, 99.5% on mandatory fields
- Portal at launchUnder 2 s for 95% of requests; 99.9% availability
- CybersecurityNo critical/high pen-test findings; ECC compliance certificate
Scope baselineRequired at this stage
Every approved change creates a new baseline
- 1
SB-1Superseded2025-02-16
First baseline with charter V3
Budget4.2MFinish2027-03-31 - 2
SB-2Current2026-02-24
Nafath sign-in for businesses’ signatories and agents added (+SAR 120K, +18 days absorbed)
Budget4.3M+2.9%Finish2027-03-31CR-2026-001 - 3
SB-3Proposed2026-10-29
Proposed: membership transfer & record merge (+SAR 92.5K, +21 days)
Budget4.4M+5.1%Finish2027-04-21CR-2026-004
Requirements registerRequired at this stage
25 requirements of five kinds, with the trace status of each
By type
- Business4
- Functional7
- Technical6
- Regulatory4
- Security4
Fully traced
92%
23/25 · linked to a deliverable, task and test
Test passed
28%
7/25 · test result is a pass
Accepted
28%
7/25 · signed off by the business owner
Display options
| REQ-001 | One member journey for every e-service from a single business file | Business | Must | Approved | Faisal A. Al-ShehriFaisal A. Al-ShehriDirector General, Digital Services & Portfolio Manager, Digital Services & Member ExperienceP-003f.alshehri@chamber.sa | SB-1 | |
| REQ-002 | Cut membership and attestation requests that need checking from 21 days to 5 | Business | Must | Approved | Faisal A. Al-ShehriFaisal A. Al-ShehriDirector General, Digital Services & Portfolio Manager, Digital Services & Member ExperienceP-003f.alshehri@chamber.sa | SB-1 | |
| REQ-003 | A company file with each request’s status, certificates, membership and notifications | Business | Should | Approved | Lama S. Al-HarbiLama S. Al-HarbiSenior Business Analyst — Member ServicesP-006l.alharbi@chamber.sa | SB-1 | |
| REQ-004 | Nafath single sign-on for member business owners | Functional | Must | In progress | Hussam T. Al-QurashiHussam T. Al-QurashiSenior Software Engineer – IntegrationP-030h.alqurashi@chamber.sa | SB-1 | |
| REQ-005 | Businesses’ authorised signatories and agents sign in through Nafath, with an authorisation check | Functional | Must | In progress | Hussam T. Al-QurashiHussam T. Al-QurashiSenior Software Engineer – IntegrationP-030h.alqurashi@chamber.sa | SB-2 | |
| REQ-006 | Pull commercial-register data from the Ministry of Commerce through the Government Service Bus | Functional | Must | In progress | Hussam T. Al-QurashiHussam T. Al-QurashiSenior Software Engineer – IntegrationP-030h.alqurashi@chamber.sa | SB-1 | |
| REQ-007 | A request forms engine the business configures without code | Functional | Must | Completed | Lama S. Al-HarbiLama S. Al-HarbiSenior Business Analyst — Member ServicesP-006l.alharbi@chamber.sa | SB-1 | |
| REQ-008 | Membership issue & renewal workflow with action time limits and auto-escalation | Functional | Must | Completed | Lama S. Al-HarbiLama S. Al-HarbiSenior Business Analyst — Member ServicesP-006l.alharbi@chamber.sa | SB-1 | |
| REQ-009 | Company data refreshed from the commercial register within one working day, source recorded | Functional | Should | In progress | Yousef A. Al-OmariYousef A. Al-OmariExecutive Director, Events & Trade DelegationsP-016y.alomari@chamber.sa | SB-1 | |
| REQ-010 | A chat assistant for members’ frequent questions | Functional | Could | Deferred | Lama S. Al-HarbiLama S. Al-HarbiSenior Business Analyst — Member ServicesP-006l.alharbi@chamber.sa | — |
Traceability matrixRequired at this stage
Requirement → deliverable → task → test → acceptance. 2 requirements have a gap.