Riyadh Chamber of Commerce & Industry
Project charter
Dispute Settlement & Commercial Arbitration Platform — Release 2
APPROVEDV2Approved 2025-05-02
1Project identity
Required at this stage- Project name
- Dispute Settlement & Commercial Arbitration Platform — Release 2
- Project code
- PRJ-2026-008
- Project sponsor
- Eng. Ziyad A. Al-DakheelEng. Ziyad A. Al-DakheelDeputy Secretary-General, Business SupportP-047z.aldakheel@chamber.sa
- Project manager
- Karim HaddadKarim HaddadSenior Digital Delivery Consultant — PMOP-041k.haddad@chamber.sa
- Project owner
- Dr. Lina S. Al-HazzaniDr. Lina S. Al-HazzaniExecutive Director, Legal Affairs & Board SecretaryP-052l.alhazzani@chamber.sa
- Portfolio & programme
- Member Services & Business Voice PortfolioDigital Member Journey Programme
- Type & methodology
- Digital · Scrum
- Current phase
- 4Execution
2Background & rationale
Required at this stageOnline filing of amicable-settlement and arbitration requests between businesses, the roster of accredited arbitrators and conciliators, and remote settlement sessions and their records.
3Objectives
Required at this stage- 1High-quality, value-adding digital core services for members
- 2A better member experience and service quality
Serves the strategic objectives:SO-2.1High-quality, value-adding digital core services for membersSO-2.2A better member experience and service quality
4Scope
Required at this stageIn scope
- Online filing of amicable-settlement and arbitration requests between businesses, the roster of accredited arbitrators and conciliators, and remote settlement sessions and their records.
- Single sign-on through Nafath
- Integration with internal systems
Out of scope
- Operation and maintenance after the warranty period
- Work outside the approved site or system boundary
5High-level requirements
Required at this stage- 1Single sign-on through Nafath
- 2Integration with internal systems
- 3Accessibility and UX standards
6Deliverables
Required at this stage| 1 | Project management plan | 2025-05-27 |
| 2 | Main deliverable — stage 1 | 2026-02-22 |
| 3 | Main deliverable — final stage | 2026-09-11 |
| 4 | Final report | 2026-11-30 |
7Key milestones
Required at this stage- Charter approved2025-05-02
- Contract signed2025-08-04
- 50% of works complete2026-02-22
- Provisional acceptance2026-10-15
- Closure2026-11-30
8Budget
Required at this stage- Main contract71.7%660K
- Supervision & consulting14.1%130K
- Internal team9.2%85K
- Contingency reserve (5%)4.9%45K
The owning sector’s approved budgetTotal920K
9Timeline
Required at this stage10Key risks
Required at this stage- No risks recorded yet.
11Constraints
Required at this stage- Stay within the approved budget
- Comply with the Government Tenders & Procurement Law
12Assumptions
Required at this stage- Named internal staff available throughout
- Approvals land within the workflow’s action time limits
13Stakeholders
Required at this stage- Project sponsorDecisions and funding
- Project ownerAccepts deliverables, owns benefits
- Project Management Office (PMO)Governance and compliance
14Success criteria
Required at this stage- 1Delivered within the approved budget
- 2On the approved date ±5%
- 3Target benefits within 12 months
15Governance structure
Required at this stage- Change CommitteeApproves scope, cost and schedule changesWeekly
- PMO CommitteeMethodology compliance, data quality, stage gatesFortnightly
- Project management teamDay-to-day control, risks, impediments, the periodic update cardWeekly